Parts Associate - Entry Level

Cummins Inc; Duluth (MN); On-site; USD 49,000 - 73,000; Full time

Benefits offered by this job

Relocation package

Job summary

Cummins Inc. in Duluth, MN, is seeking an onsite Service Parts Associate to join our team. You will handle parts reception, storage, and dispatch while maintaining accuracy of goods against invoices and processing customer transactions at the counter.

You will build relationships with customers, source and locate complex parts, and support inventory and warehouse operations. This role is on-site with opportunities to upsell and improve service delivery.

Qualifications

• High school diploma or equivalent.
• Proficiency in Microsoft applications and reporting.
• Ability to lift 50 pounds occasionally and wear required PPE.
• Forklift experience preferred.
• On-site role supports In-Shop and Field Service.

Responsibilities

• Receive, handle, store, perform system transactions and dispatch parts in the local branch, checking for damage and discrepancies between goods and invoices.
• Carry out customer parts counter duties including receiving parts calls, greeting and assisting walk-in customers, completing all paperwork and processing transactions (cash handling, check and credit card transactions).
• Develop positive relationships by communicating with internal and external customers by phone and in person at local branch with the ability to identify and act on opportunities with Customers to upsell supporting products and services, as appropriate.
• Support other parts personnel in sourcing and locating complex parts requests using various systems, catalogs and other resources to identify and procure the parts in the most cost and time efficient manner.
• Perform other duties that include managing stock levels, operating forklift, shipping and receiving parts, warehouse activities, inventory management tasks, core processing or other parts-related projects/duties as assigned by management.

Skills

Customer service

Communication

Lift 50 pounds

Forklift experience

Education

High school diploma or equivalent

Tools

Microsoft applications

Inventory systems

Job description

We are looking for a talented onsite Service Parts Associate to join our team in Duluth, MN.

In this role, you will make an impact in the following ways:

• Under limited supervision, follow established procedures and guidelines to receive, handle, store, perform system transactions and dispatch parts in the local branch, checking for damage and discrepancies between goods and invoices.
• Carry out customer parts counter duties including but not limited to, receiving parts calls, greeting and assisting walk-in Customers, completing all paperwork and processing transactions (cash handling, check and credit card transactions).
• Develop positive relationships by communicating with internal and external customers by phone and in person at local branch with the ability to identify and act on opportunities with Customers to upsell supporting products and services, as appropriate.
• Support other parts personnel in sourcing and locating complex parts requests using various systems, catalogs and other resources to identify and procure the parts in the most cost and time efficient manner.
• Perform other duties that include managing stock levels, operating forklift, shipping and receiving parts, warehouse activities, inventory management tasks, core processing or other parts-related projects/duties as assigned by management.

To be successful in this role you will need the following:

• Proficiency in Microsoft applications, generating reports and ability to learn new systems required to do the job effectively.
• Excellent customer service skills and the ability to effectively communicate in a positive and professional manner, prior parts experience preferred.
• Must be able to physically lift 50 pounds occasionally, wear required personal protective equipment.
• Ability to maintain a neat and clean appearance in the customer parts area and parts warehouse. Forklift experience preferred.
• This onsite role will primarily support In-Shop and Field Service Department.

Compensation And Benefits Base

Salary rate commensurate with experience.

Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Education, Licenses, Certifications

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Proficiency in Microsoft applications, generating reports, and advanced level computer skills.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Requires some work experience or intermediate level of knowledge obtained through education, training, or on-the-job experience.

• Deliver and pickup parts to remote parts storage & Customer site.
• Maintain & perform weekly inventory of remote parts storage.

Job

Service

Organization

Cummins Inc.

Role Category

On-site with Flexibility

Job Type

Shop

Min Salary

$48800

Max Salary

$73200

ReqID

2438986

Relocation Package

Yes

100% On-Site

No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.