Customer Experience Teller: Digital Banking & Service

M&T Bank; Nashua (NH); On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank in Nashua, NH is seeking a friendly branch associate to deliver outstanding customer service and handle daily transactions accurately. You will assist customers with needs, educate on digital options, and help maintain a welcoming branch environment.

The role requires reliable communication, attention to detail, and the ability to balance cash and follow AML/KYC procedures. On-site work supports in-branch teamwork and local community service.

Qualifications

• Minimum 6 months of customer service experience, including data entry or cash handling.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Demonstrated exceptional customer service.
• Well-organized with strong time management.
• Ability to prioritize tasks.
• Proficient with internet user-level technology.

Responsibilities

• Adhere to customer service standards and deliver solutions to customers.
• Balance and process transactions accurately following policy.
• Escalate and log customer complaints; resolve issues.
• Identify and transition sales opportunities to banking partners.
• Maintain branch operations including cash handling and transfers.
• Ensure AML/KYC procedures are followed.
• Promote the M&T Bank brand and adhere to risk controls.

Skills

Verbal communication

Interpersonal skills

Customer service

Organizational skills

Time management

Prioritization

Digital literacy

Education

High school diploma or GED

Job description

M&T Bank in Nashua, NH is seeking a friendly branch associate to deliver outstanding customer service and handle daily transactions accurately. You will assist customers with needs, educate on digital options, and help maintain a welcoming branch environment.

The role requires reliable communication, attention to detail, and the ability to balance cash and follow AML/KYC procedures. On-site work supports in-branch teamwork and local community service.