Service Ops Manager in Training: Production & Inventory

CarMax Business Services; Killeen (TX); On-site; USD 62,000 - 108,000; Full time

Benefits offered by this job

Paid sick leave

Paid vacation

Paid holidays

Holiday Premium Pay

Job summary

CarMax is seeking a Service Operations Support Manager in Training to advance operational excellence and associate development within the Service Operations Department. You will partner with the Operations Manager to lead teams, manage inventory, and drive performance while delivering exceptional service to customers.

The role emphasizes coaching, hiring and training, and driving continuous improvement to optimize efficiency and the customer experience.

Qualifications

• Minimum of 5 years of management experience in a fast‑paced, complex environment.
• Ability to lead teams to achieve production goals and maintain operational standards.
• Skilled in reading, interpreting, and maintaining accurate data records.
• Strong multi‑tasking abilities in a dynamic work setting.
• Effective verbal and written communication skills for customer and associate interactions.
• Proficiency in common and proprietary software systems.
• Ability to work in indoor/outdoor environments, including noisy or inclement conditions, with flexible scheduling (nights, weekends, holidays) and occasional travel.

Responsibilities

• Lead and manage associates to achieve production targets and maintain accurate inventory levels.
• Provide coaching and feedback through formal and informal observations to support associate development.
• Participate in hiring and training processes to build a strong, high‑performing team.
• Monitor and maintain key performance measures to ensure operational success.
• Execute continuous improvement initiatives to enhance efficiency and customer experience.
• Resolve customer concerns promptly and professionally, delivering exceptional service.
• Responsible for the Environmental, Health and Safety (EH&S) program for the department and/or location, including self‑inspections, hazardous waste disposal, workplace safety, and PPE.

Skills

Leadership

Data interpretation

Multi-tasking

Communication

Software systems

Team management

Flexible scheduling

Travel

Tools

Proprietary software systems

Job description

CarMax is seeking a Service Operations Support Manager in Training to advance operational excellence and associate development within the Service Operations Department. You will partner with the Operations Manager to lead teams, manage inventory, and drive performance while delivering exceptional service to customers.

The role emphasizes coaching, hiring and training, and driving continuous improvement to optimize efficiency and the customer experience.