Service Ops Leader: Front Desk & Parts

Rivian; Milpitas (CA); On-site; USD 94,900 - 125,710; Full time

Job summary

Rivian in California is seeking a Service Operations Supervisor to lead our front-of-house and parts operations, champion Rivian's hospitality standards, and empower Service Advisors and Parts Advisors. You will ensure every customer interaction is welcoming and every part is where it needs to be, enabling owners to return to adventures with confidence.

You will translate customer feedback into actionable work orders, oversee inventory and parts logistics, and guide teams to maintain high

Qualifications

• 5+ years of leadership experience in a high-touch, customer-obsessed environment such as premium hospitality, luxury retail, or a top-tier service organization.
• High School Diploma, GED, or other recognized high school equivalency credential required.
• Bachelor's degree or equivalent experience in a relevant field is preferred.
• Demonstrated experience in inventory management and internal logistics.
• Strong proficiency with digital tools, including CRM and inventory management systems.

Responsibilities

• Champion and uphold Rivian's world-class service standards, meticulously executing every customer touchpoint from arrival to departure to be welcoming, intuitive, and memorable.
• Serve as the ultimate ambassador of the Rivian brand, embodying our values and ensuring every customer interaction reflects our commitment to excellence and adventure.
• Champion the voice of the customer, using feedback to relentlessly refine and elevate the service experience in line with company standards.
• Act as the primary point of contact for complex customer situations, resolving issues with grace, empathy, and a commitment to restoring owner confidence.

Skills

Leadership

Customer service

Communication

CRM systems

Education

High School Diploma or GED

Bachelor's degree or equivalent in relevant field

Tools

CRM software

Inventory management systems

Job description

Rivian in California is seeking a Service Operations Supervisor to lead our front-of-house and parts operations, champion Rivian's hospitality standards, and empower Service Advisors and Parts Advisors. You will ensure every customer interaction is welcoming and every part is where it needs to be, enabling owners to return to adventures with confidence.

You will translate customer feedback into actionable work orders, oversee inventory and parts logistics, and guide teams to maintain high