Service Ops Lead - Data-Driven Route Excellence

ImageFIRST Healthcare Laundry Specialists; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Weekly pay

Medical coverage

Dental coverage

Vision coverage

401k match

Paid Time Off

Parental leave

Tuition reimbursement

Referral program

Collaborative team

Job summary

ImageFIRST Healthcare Laundry Specialists in Phoenix is seeking a Service Operations Coordinator to lead daily service execution at our facility. This hands-on role partners with Customer Advocates, Service and Plant Operations leadership, and the General Manager to drive route execution, customer satisfaction, fleet readiness, safety, and financial performance.

You will coach staff, analyze route data, translate insights into actions, and ensure DOT compliance.

Qualifications

• Associate degree or higher required.
• Valid driver's license and ability to obtain DOT medical certification.
• Experience in service, operations, logistics, or route-based businesses preferred.

Responsibilities

• Lead daily face-to-face check-ins with Customer Advocates and coach them.
• Analyze route and customer data to improve service performance.
• Translate insights into actionable recommendations for Service teams.
• Ensure fleet readiness and DOT safety compliance.
• Track action plans to drive service revenue and profitability.

Skills

Leadership

Coaching

Data analysis

Excel

Power BI

Communication

Education

Associate degree or higher

Tools

Excel

Power BI

Job description

ImageFIRST Healthcare Laundry Specialists in Phoenix is seeking a Service Operations Coordinator to lead daily service execution at our facility. This hands-on role partners with Customer Advocates, Service and Plant Operations leadership, and the General Manager to drive route execution, customer satisfaction, fleet readiness, safety, and financial performance.

You will coach staff, analyze route data, translate insights into actions, and ensure DOT compliance.