Service Ops Lead - Data-Driven Route Excellence

ImageFIRST Healthcare Laundry Specialists

Phoenix (AZ)

On-site

USD 55,000 - 75,000

Full time

14 days+
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Benefits offered by this job

Weekly pay
Medical coverage
Dental coverage
Vision coverage
401k match
Paid Time Off
Parental leave
Tuition reimbursement
Referral program
Collaborative team

Job summary

ImageFIRST Healthcare Laundry Specialists in Phoenix is seeking a Service Operations Coordinator to lead daily service execution at our facility. This hands-on role partners with Customer Advocates, Service and Plant Operations leadership, and the General Manager to drive route execution, customer satisfaction, fleet readiness, safety, and financial performance.

You will coach staff, analyze route data, translate insights into actions, and ensure DOT compliance.

Qualifications

  • Associate degree or higher required.
  • Valid driver's license and ability to obtain DOT medical certification.
  • Experience in service, operations, logistics, or route-based businesses preferred.

Responsibilities

  • Lead daily face-to-face check-ins with Customer Advocates and coach them.
  • Analyze route and customer data to improve service performance.
  • Translate insights into actionable recommendations for Service teams.
  • Ensure fleet readiness and DOT safety compliance.
  • Track action plans to drive service revenue and profitability.

Skills

Leadership
Coaching
Data analysis
Excel
Power BI
Communication

Education

Associate degree or higher

Tools

Excel
Power BI

Job description

ImageFIRST Healthcare Laundry Specialists in Phoenix is seeking a Service Operations Coordinator to lead daily service execution at our facility. This hands-on role partners with Customer Advocates, Service and Plant Operations leadership, and the General Manager to drive route execution, customer satisfaction, fleet readiness, safety, and financial performance.

You will coach staff, analyze route data, translate insights into actions, and ensure DOT compliance.

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