Service Ops Coordinator: Route & Compliance Lead

ImageFIRST; High Point (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

ImageFIRST is seeking a Service Operations Coordinator to coordinate between the plant and service teams and monitor daily execution of service standards. This role ensures daily route execution, product control, invoice accuracy, loadout management, fleet readiness, and compliance through face-to-face daily check-ins with Customer Advocates.

The position uses data and reporting tools to monitor route performance, identify trends, and uncover revenue and EBITDA growth opportunities.

Responsibilities

• Conduct daily face-to-face check-ins with all Customer Advocates using the Check-In Tool, covering authorization edit review, route notes, work orders, loadout completion, decontamination logs, clean return, and field scan activity.
• Verify all 3-Deep customer contacts are entered and accurate for each route daily.
• Review and approve daily work order entries and error logs.
• Update, and confirm Handheld (route) notes.
• Track Customer Success Wins and new sales leads and inform District Service Managers and sales leaders where they need to support Customer Advocate.
• Review delivery sequence monthly and prior to Customer Advocate PTO.

Job description

ImageFIRST is seeking a Service Operations Coordinator to coordinate between the plant and service teams and monitor daily execution of service standards. This role ensures daily route execution, product control, invoice accuracy, loadout management, fleet readiness, and compliance through face-to-face daily check-ins with Customer Advocates.

The position uses data and reporting tools to monitor route performance, identify trends, and uncover revenue and EBITDA growth opportunities.