Field Service Operations Lead

ImageFIRST Healthcare Laundry Specialists; Kansas City (KS); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Medical, Dental, Vision

Pet, Legal, and Hospital Indemnity

401k (match)

Paid Time Off Package

Paid Parental Leave

Tuition Reimbursement

Referral Program

Great company culture

Collaborative team environment

Job summary

ImageFIRST Healthcare Laundry Specialists in Kansas City is seeking a Service Operations Coordinator to lead daily service delivery at our facility. You will partner with Customer Advocates, Service and Plant Operations leadership, and the General Manager to drive route execution, customer satisfaction, fleet readiness, safety, and financial performance.

This hands-on leadership role demands coaching, data-driven decision making, and the ability to translate insights into concrete actions that

Qualifications

• Associate degree or higher required.
• Experience in service, operations, logistics, distribution, or route-based businesses preferred.
• Excellent communication and customer service skills.

Responsibilities

• Lead daily face-to-face check-ins with Customer Advocates and coach them to meet service standards.
• Analyze route and customer data to identify improvement opportunities.
• Translate insights into concrete, actionable recommendations for Service teams.
• Anticipate challenges and drive solutions to improve retention and loyalty.
• Ensure fleet readiness and DOT/safety compliance.
• Track action plans to measurable improvements in service, revenue, and profitability.

Skills

Leadership

Data analysis

Excel

Power BI

Communication

Customer service

Time management

Education

Associate degree or higher

Tools

Excel

Power BI

Job description

ImageFIRST Healthcare Laundry Specialists in Kansas City is seeking a Service Operations Coordinator to lead daily service delivery at our facility. You will partner with Customer Advocates, Service and Plant Operations leadership, and the General Manager to drive route execution, customer satisfaction, fleet readiness, safety, and financial performance.

This hands-on leadership role demands coaching, data-driven decision making, and the ability to translate insights into concrete actions that