Service Advisor: Repair Scheduling & Customer Care

Ziegler Cat; New Hampton (IA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health, Dental, Vision and Life Ins.

PTO 15 days first year

9 paid holidays

401(k) plan with company match

HSA contribution

Job summary

Ziegler CAT is seeking a Service Advisor to manage customer calls at the branch, open service calls, provide updates, and schedule timelines. The role requires strong customer service and clear communication to support internal and external customers throughout the service process.

Responsibilities include coordinating repair scheduling, obtaining approvals for estimates, tracking job progress, and ensuring machine readiness for sales personnel.

Qualifications

• High school degree or GED required.
• Associate's degree preferred.
• 7+ years of customer service experience required.
• Mechanical aptitude required.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Strong phone and customer service skills.

Responsibilities

• Customer contact for repair scheduling at the branch.
• Contact for repair completion/status.
• Seek approval on repair estimates from internal or external customers.
• Confirm readiness of machines for salespeople/coordinators.
• Respond to equipment alerts and CVAs when opening a service call.
• Process invoice disputes with customers and credit as needed.
• Coordinate transportation for non-rental transports.
• Organize flow of parts kits and non-field service contracts.

Skills

Customer service

Communication

Mechanical aptitude

MS Office

Phone skills

Industry experience

Education

High school diploma or GED

Associate’s degree preferred

Tools

Outlook

Word

Excel

Job description

Ziegler CAT is seeking a Service Advisor to manage customer calls at the branch, open service calls, provide updates, and schedule timelines. The role requires strong customer service and clear communication to support internal and external customers throughout the service process.

Responsibilities include coordinating repair scheduling, obtaining approvals for estimates, tracking job progress, and ensuring machine readiness for sales personnel.