Service Advisor: Client Care & Scheduling

Ziegler Cat; Buhl (ID); On-site; USD 64,000 - 77,000; Full time

Benefits offered by this job

Health, Dental, Vision and Life 보험

15 days PTO your first year

9 paid holidays

401(k) plan with company contribution

HSA with up to $1000 tax-free

STD and LTD Insurance

FSA & EAP

Paid Parental Leave & Funeral Leave

Fitness membership discount

Education Assistance

Advancement opportunities

Safe, clean, and friendly work环境

Military Friendly

Job summary

Ziegler CAT has an opening for a Service Advisor responsible for handling customer calls, opening service calls, providing updates, and scheduling timelines. The role requires strong customer service and communication skills to keep internal and external customers supported and informed on processes.

Responsibilities include coordinating repair schedules, obtaining approvals on estimates, and ensuring readiness of machines for sales staff.

Qualifications

• 7+ years of customer service experience required.
• Mechanical aptitude required.
• Strong computer and Microsoft Office experience (Outlook, Word, Excel).
• Strong phone and customer service required.
• Industry experience strongly preferred.
• High school degree/GED required.
• Associate’s degree preferred.

Responsibilities

• Open service calls and segments; schedule service appointments.
• Provide updates on repair status and timelines to customers.
• Obtain approvals on repair estimates from internal or external customers.
• Coordinate readiness of machines for salespeople and coordinators.
• Communicate with sales on shop workload and field status.
• Assist with transport arrangements for non-rental jobs.
• Support service contracts flow and setup of parts kits and tech setups.

Skills

Customer service

Mechanical aptitude

MS Office

Phone communication

Industry experience

Education

High school diploma or GED

Associate’s degree preferred

Tools

Outlook

Word

Excel

Job description

Ziegler CAT has an opening for a Service Advisor responsible for handling customer calls, opening service calls, providing updates, and scheduling timelines. The role requires strong customer service and communication skills to keep internal and external customers supported and informed on processes.

Responsibilities include coordinating repair schedules, obtaining approvals on estimates, and ensuring readiness of machines for sales staff.