Service Operations Supervisor — Field Installations Leader

Lumos Fiber; Indianapolis (IN); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Health, dental, and vision

Bonus options

Paid time off

HSAs and FSAs

Life and disability insurance

401K with employer contribution

Wellness program

Employee referral bonuses

Lumos Internet discounts

T-Mobile discounts

Job summary

Lumos Fiber is seeking a filled-time Supervisor – Service Operations to lead onsite service teams across multi-state deployments. You’ll ensure a professional customer experience during installations and repairs, while aligning with budgets, SLAs, and safety standards.

You’ll drive continuous improvement, mentor managers, and coordinate with the leadership team to optimize service delivery in a fast-paced environment.

Qualifications

• 6+ years in Service Operations in telecommunications.
• High school diploma or equivalent; bachelor’s degree preferred.
• Ability to travel to various worksites as required.

Responsibilities

• Supervises teams to meet service and quality objectives within budgets and SLAs.
• Provides direction to managers in QA, safety, productivity, training, and budget adherence.
• Performs proactive field visits to assess customer installation/repair experiences and coordinate activities.
• Manages employee timesheets, contractor invoicing, and calendar scheduling; differentiates capex/opex.
• Ensures compliance with safety standards and codes across multi‑state network.
• Establishes performance metrics and collaborates with HR to address training needs.

Skills

Customer service

Leadership

Communication

Time management

Team collaboration

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Job description

Lumos Fiber is seeking a filled-time Supervisor – Service Operations to lead onsite service teams across multi-state deployments. You’ll ensure a professional customer experience during installations and repairs, while aligning with budgets, SLAs, and safety standards.

You’ll drive continuous improvement, mentor managers, and coordinate with the leadership team to optimize service delivery in a fast-paced environment.