Field Service Operations Supervisor

Lumos; Waynesboro (VA); On-site; USD 68,000 - 80,000; Full time

Benefits offered by this job

Health, dental, vision coverage

Bonus options

PTO and Holidays

HSAs/FSAs

Life and disability insurance

EAP

401K with employer match

Wellness program

Fiber internet discounts

Mobile discounts

Job summary

Lumos is seeking a full-time Supervisor – Service Operations to lead teams of technicians and contractors ensuring top-tier customer experiences during on-site installations and repairs. You will report to the Manager – Service Operations and collaborate with a broader leadership team.

Ideal candidates will have 6+ years in telecom service operations, strong leadership, and the ability to travel to various service sites.

Qualifications

• 6+ years’ Service Operations experience in telecommunications required.
• High school diploma or equivalent required; Bachelor’s degree preferred.
• Able to travel to various worksites or service locations as the job requires.
• Proactive, independent, and ability to take initiative to keep on-task and on-target.

Responsibilities

• Supervises teams in achieving service and quality objectives, maintaining budgets and SLAs, and presenting reports on service metrics.
• Demonstrates leadership and vision managing people, projects, and initiatives.
• Provides direction to managers and supervisors in QA, safety, productivity monitoring, training, and budget/SLA adherence.
• Performs field visits to assess customer service, obtain feedback on tech installation or repair, and coordinate installation/repair activities.
• Manages employee timesheets and contractor invoicing, distinguishes capital vs. operational expenses, schedules installations, and supports invoice audits.
• Ensures teams follow service and safety standards per regulations and codes across a multi-state network.
• Supports budget adherence and multiple service quality standards, and effective expense measures.
• Establishes performance measures, goals, and priorities for the team.

Skills

Leadership

Customer service

Communication

Project management

Time management

Education

High school diploma

Bachelor’s degree preferred

Job description

Lumos is seeking a full-time Supervisor – Service Operations to lead teams of technicians and contractors ensuring top-tier customer experiences during on-site installations and repairs. You will report to the Manager – Service Operations and collaborate with a broader leadership team.

Ideal candidates will have 6+ years in telecom service operations, strong leadership, and the ability to travel to various service sites.