Field Service Leader: Lead Tech Teams & Customer Excellence

Luminator Technology Group; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Generous time off

Educational Assistance Program

Health and wellness coverage

401k match

Job summary

Luminator Technology Group is seeking a Supervisor, Field Service to lead the Site Field Services team at customer sites. You will recruit, mentor, and develop Field Service Technicians while driving operational excellence and customer satisfaction.

You will serve as the local technical expert for Luminator products, coordinating deployment and support, ensuring contractual commitments are met and optimizing service performance.

Qualifications

• Minimum of 8 years related experience in a customer facing role
• Management/leadership experience strongly preferred
• OSHA training preferred
• Clean DMV record and valid Driver License
• Excellent time management and organizational skills
• Ability to multi-task and work under pressure

Responsibilities

• Lead Site Field Services team to achieve customer satisfaction while meeting quality, safety, and budgetary goals.
• Receive and prioritize service requests and assign to field technicians accordingly.
• Ensure service requests are logged accurately in the company system.
• Manage timecard review and signoff for all technicians.
• Hire, train, coach, and counsel team members to achieve performance objectives.
• Coordinate contractual compliance across internal teams and resources.
• Serve as SME for Luminator products, overseeing deployment, monitoring, maintenance, upgrade and support.

Skills

Leadership

Customer focus

Communication

Time management

Multi-tasking

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Excel

Microsoft Word

Microsoft Teams

PowerPoint

Job description

Luminator Technology Group is seeking a Supervisor, Field Service to lead the Site Field Services team at customer sites. You will recruit, mentor, and develop Field Service Technicians while driving operational excellence and customer satisfaction.

You will serve as the local technical expert for Luminator products, coordinating deployment and support, ensuring contractual commitments are met and optimizing service performance.