Remote Service Operations Supervisor

Lumos Fiber; Spartanburg, Northern (SC, KY); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401K plan

Life and disability insurance

EAP

Wellness program

Job summary

Lumos Fiber is seeking a flexible, results-driven Supervisor – Service Operations to lead field teams in delivering top-notch service experience. This role combines remote coordination with on-site responsibilities in Spartanburg, SC, and requires proximity to work sites.

You will guide service delivery, uphold safety standards, and drive process improvements to support rapid growth. Ideal candidates bring 6+ years of telecom service operations leadership, strong communication, and project

Qualifications

• 6+ years’ Service Operations experience in telecommunications.
• HS diploma required; Bachelor’s degree preferred.
• Willing to travel to worksites.

Responsibilities

• Supervises teams to meet service and quality objectives.
• Leads major projects and initiatives with budget/SLA awareness.
• Directs managers/supervisors in QA, safety, and training.
• Performs field visits to assess customer service during installations/repairs.
• Manages timesheets, contractor invoicing, and calendar scheduling.

Skills

Leadership

Customer service

Communication

Project management

Education

High school diploma

Bachelor's degree preferred

Job description

Lumos Fiber is seeking a flexible, results-driven Supervisor – Service Operations to lead field teams in delivering top-notch service experience. This role combines remote coordination with on-site responsibilities in Spartanburg, SC, and requires proximity to work sites.

You will guide service delivery, uphold safety standards, and drive process improvements to support rapid growth. Ideal candidates bring 6+ years of telecom service operations leadership, strong communication, and project