Remote Service Operations Supervisor — Lead & Improve

Lumos Fiber; Spartanburg (SC); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health, dental, and vision

Bonus options

Paid time off

HSAs and FSAs

Life and disability insurance

EAP

401K

Wellness program

Employee referral bonuses

Discounts on Lumos Fiber Internet

Discounts on T-Mobile service

Job summary

Lumos Fiber is seeking a full-time Supervisor – Service Operations to lead on-site installation and troubleshooting teams in the Spartanburg, SC area, with remote responsibilities. You will manage people, coordinate field work, ensure safety and quality, and collaborate with the Manager – Service Operations to meet budgets and SLAs.

Ideal candidates have 6+ years in telecom service operations, a high school diploma (Bachelor’s preferred), and the ability to travel to various sites within reach

Qualifications

• 6+ years’ Service Operations experience in telecommunications required.
• High school diploma or equivalent required; Bachelor’s degree preferred.
• Able to travel to various worksites or service locations as the job requires.

Responsibilities

• Supervises teams to meet service and quality objectives, budgets, and SLAs.
• Provides direction to managers and supervisors in QA, safety, productivity, training, and budget adherence.
• Performs field visits to assess customer experience with installations or repairs and coordinate activities.
• Manages employee timesheets, contractor invoicing, and calendar scheduling.
• Ensures compliance with safety standards and industry guidelines across multi-state network.
• Identifies training opportunities and works with HR to improve productivity.

Skills

Leadership

People management

Customer service

Communication

Project management

Education

High school diploma

Bachelor’s degree preferred

Tools

MS Office

CRM systems

Job description

Lumos Fiber is seeking a full-time Supervisor – Service Operations to lead on-site installation and troubleshooting teams in the Spartanburg, SC area, with remote responsibilities. You will manage people, coordinate field work, ensure safety and quality, and collaborate with the Manager – Service Operations to meet budgets and SLAs.

Ideal candidates have 6+ years in telecom service operations, a high school diploma (Bachelor’s preferred), and the ability to travel to various sites within reach