Field Service Operations Leader

Lumos Fiber; Brownsburg (IN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, dental, vision

Bonus options

Paid time off

HSAs/FSAs

Life & disability insurance

Employee assistance program

401K with employer match

Wellness program

Employee referrals

Internet discounts

T-Mobile discounts

Job summary

Lumos is seeking a full-time Supervisor – Service Operations to lead on-site service teams, ensuring professional customer experiences during installations and repairs. You’ll report to the Manager – Service Operations and work with leaders to drive service quality and efficiency.

You will direct managers in QA, safety, and budget adherence while conducting field visits to gather feedback and coordinate activities. Travel to various sites is required.

Qualifications

• 6+ years of Service Operations experience in telecommunications.
• High school diploma or equivalent; Bachelor’s degree preferred.
• Willingness to travel to various worksites as job requires.
• Proactive, independent, and able to take initiative to stay on task and on target.

Responsibilities

• Supervises teams to meet service and quality objectives within budgets and SLAs, and prepares reports on service metrics.
• Provides leadership for people, projects, and initiatives.
• Directs managers and supervisors in quality assurance, safety, productivity, training, and budget adherence.
• Conducts field visits to assess customer experience and coordinate installation/repair activities.
• Manages timesheets, contractor invoicing, and differentiates capital vs. operational expenses.
• Ensures safety and service standards per regulations and codes across multi-state network.
• Oversees daily department operations and implements systems to fulfill mission and goals.
• Supports budget adherence and service quality metrics including Trouble/100 lines and repeats.
• Manages day-to-day fiduciary functions and departmental policies.
• Sets performance measures and coaching opportunities with leadership.
• Identifies process improvements and cross-functional project needs.

Skills

Leadership

Customer service

Team building

Communication

Project management

Time management

Education

High school diploma

Bachelor’s degree preferred

Job description

Lumos is seeking a full-time Supervisor – Service Operations to lead on-site service teams, ensuring professional customer experiences during installations and repairs. You’ll report to the Manager – Service Operations and work with leaders to drive service quality and efficiency.

You will direct managers in QA, safety, and budget adherence while conducting field visits to gather feedback and coordinate activities. Travel to various sites is required.