Service Operations Specialist

Black Diamond Experts; Oxnard (CA); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Health benefits

401(k) retirement with company match

Weekly pay with incentives and bonuses

Company events & parties

Holiday pay, vacation pay, & paid time

Paid training

Job summary

Pacific Aire Home Services in Oxnard, CA is seeking a Customer Outreach Specialist to handle inquiries, resolve issues, and schedule timely repairs, installations, or maintenance. You will be the first point of contact via phone, email, and live chat, reflecting clear communication and empathy while documenting interactions.

You will coordinate with service technicians to ensure seamless service experiences, maintain accurate records, and support ongoing customer satisfaction.

Responsibilities

• Addresses inquiries, resolves issues, and schedules timely assistance for repairs, installations, or maintenance.
• Serves as the initial point of contact for clients via phone, email, and live chat.
• Maintains accurate records of interactions and coordinates with service technicians to deliver seamless service experiences.

Job description

# Service Operations SpecialistPacific Aire Home Services - OXNARD, CA 93030## OverviewSalary Range$18.00 - $22.00 HourlyPosition TypePart TimeTravel PercentageUp to 25%## DescriptionOur **Customer Outreach Specialist** play a vital role in ensuring customer satisfaction by addressing inquiries, resolving issues, and scheduling timely assistance for repairs, installations, or maintenance. They serve as the initial point of contact for clients, handling calls, emails, and live chats. Our representatives must communicate clearly, demonstrate empathy, and ensure that all customer concerns are handled professionally, while also maintaining accurate records of interactions and coordinating with service technicians to deliver seamless service experiences.*Apply for additional details!***We offer:*** Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance* 401(k) retirement with company match* Weekly pay with incentives and bonuses* Company events & parties for individuals & families* Holiday pay, vacation pay, & paid time off* Paid training* And so much more...## Qualifications**Job Requirements:*** Pre-employment background check* Pre-employment drug screen**There is room to grow for the right candidate. This is a career, not a job! **We look forward to hearing from you.****