Customer Outreach & Service Operations Specialist

Black Diamond Experts; Oxnard (CA); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Health benefits

401(k) retirement with company match

Weekly pay with incentives and bonuses

Company events & parties

Holiday pay, vacation pay, & paid time

Paid training

Job summary

Pacific Aire Home Services in Oxnard, CA is seeking a Customer Outreach Specialist to handle inquiries, resolve issues, and schedule timely repairs, installations, or maintenance. You will be the first point of contact via phone, email, and live chat, reflecting clear communication and empathy while documenting interactions.

You will coordinate with service technicians to ensure seamless service experiences, maintain accurate records, and support ongoing customer satisfaction.

Responsibilities

• Addresses inquiries, resolves issues, and schedules timely assistance for repairs, installations, or maintenance.
• Serves as the initial point of contact for clients via phone, email, and live chat.
• Maintains accurate records of interactions and coordinates with service technicians to deliver seamless service experiences.

Job description

Pacific Aire Home Services in Oxnard, CA is seeking a Customer Outreach Specialist to handle inquiries, resolve issues, and schedule timely repairs, installations, or maintenance. You will be the first point of contact via phone, email, and live chat, reflecting clear communication and empathy while documenting interactions.

You will coordinate with service technicians to ensure seamless service experiences, maintain accurate records, and support ongoing customer satisfaction.