Service Operations Specialist

Pacific Aire Home Services; Oxnard (CA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health benefits

401(k)

Weekly pay with incentives and bonuses

Company events & parties

Holiday pay & paid time off

Paid training

Job summary

Pacific Aire Home Services in California seeks a Customer Outreach Specialist who will be the first point of contact for clients, handling calls, emails, and live chats, addressing inquiries, resolving issues, and scheduling timely repairs, installations, or maintenance. You will maintain accurate records and coordinate with service technicians to ensure seamless service experiences.

We offer comprehensive health benefits, a 401(k) with company match, weekly pay with incentives, company events,

Qualifications

• Excellent verbal and written communication.
• Ability to handle inquiries and resolve issues.
• Familiarity with scheduling and coordinating with technicians.
• Strong data entry and record-keeping skills.

Responsibilities

• Address inquiries via calls, emails, and live chats.
• Resolve customer issues and schedule timely repairs, installations, or maintenance.
• Maintain accurate records of interactions and service orders.
• Coordinate with service technicians to ensure seamless service experiences.

Skills

Customer service

Communication

Empathy

Multitasking

Record-keeping

Job description

Our Customer Outreach Specialist play a vital role in ensuring customer satisfaction by addressing inquiries, resolving issues, and scheduling timely assistance for repairs, installations, or maintenance. They serve as the initial point of contact for clients, handling calls, emails, and live chats. Our representatives must communicate clearly, demonstrate empathy, and ensure that all customer concerns are handled professionally, while also maintaining accurate records of interactions and coordinating with service technicians to deliver seamless service experiences.Apply for additional details!We offer:Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance401(k) retirement with company matchWeekly pay with incentives and bonusesCompany events & parties for individuals & familiesHoliday pay, vacation pay, & paid time offPaid trainingAnd so much more...Job Requirements:Pre-employment background checkPre-employment drug screenThere is room to grow for the right candidate. This is a career, not a job! We look forward to hearing from you.