Service Operations Scheduler & Liaison

Talentify; Sioux Falls (SD); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability insurance

HSA (Health Spending Account)

Transit benefits

Employee Assistance Program

PTO / Vacation

Job summary

Aston Carter seeks a highly organized Service Coordinator to support daily service operations in a fast-paced environment. You will be the main contact for customers, field personnel and internal teams, ensuring requests are handled efficiently and communication remains clear.

The role emphasizes multitasking, prioritizing competing demands, and maintaining accurate schedules, work orders and service documentation while delivering exceptional customer service.

Qualifications

• Previous experience in customer service, scheduling, dispatching, service coordination, or administrative support.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent communication and problem-solving abilities.
• Proficiency in Microsoft Office and business software systems.
• Detail-oriented with strong data entry and documentation skills.
• Ability to work independently and collaboratively in a team environment.

Responsibilities

• Coordinate and prioritize incoming service requests.
• Schedule and monitor service appointments to ensure timely completion.
• Communicate updates with customers, technicians, and internal teams.
• Maintain accurate records, work orders, and service documentation.
• Resolve scheduling conflicts and adjust priorities as business needs change.
• Ensure high levels of customer satisfaction through proactive communication and follow-up.
• Support administrative and reporting activities related to service operations.

Skills

Customer service

Scheduling

Dispatching

Service coordination

Administrative support

Education

Associate's degree or equivalent experience

Tools

Microsoft Office

Job description

Aston Carter seeks a highly organized Service Coordinator to support daily service operations in a fast-paced environment. You will be the main contact for customers, field personnel and internal teams, ensuring requests are handled efficiently and communication remains clear.

The role emphasizes multitasking, prioritizing competing demands, and maintaining accurate schedules, work orders and service documentation while delivering exceptional customer service.