Service Coordinator & Order Management Specialist

John H. Carter Company; Puerto Rico; On-site; USD 42,000 - 66,000; Full time

Job summary

John H. Carter Company is seeking a detail-oriented Customer Order Specialist to handle correspondence, quoting, pricing, invoicing, and manage open order dates. You will collaborate across divisions and research repair parts to support timely order fulfillment.

The role requires strong communication, multitasking, and reliability, with overtime and on-call rotations during outage seasons. Regular attendance is essential to success in this position.

Qualifications

• Ability to communicate clearly with multiple divisions (Production, Outside Sales, Project Management, Customer).
• Strong multitasking and attention to attendance reliability.
• Willingness to perform overtime and on-call rotations during outage seasons.
• Ability to research and identify necessary repair parts.

Responsibilities

• Receive correspondence from external and internal customers which must be handled on a timely basis.
• Tasks will include quoting, executing, final pricing, and invoicing.
• Responsible for managing open order dates and work scope.
• Attend required trainings and participate in after hour and weekend ‘On-Call’ rotation.
• Always build and cultivate solid relationships.
• Regular and predictable attendance is essential for this position.

Skills

Clear communication

Multitasking

Reliability/Attendance

Customer service orientation

Job description

John H. Carter Company is seeking a detail-oriented Customer Order Specialist to handle correspondence, quoting, pricing, invoicing, and manage open order dates. You will collaborate across divisions and research repair parts to support timely order fulfillment.

The role requires strong communication, multitasking, and reliability, with overtime and on-call rotations during outage seasons. Regular attendance is essential to success in this position.