Customer Success & Ops Coordinator (Hybrid)

Aston Carter; United States; Hybrid; USD 32,000 - 33,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Life Insurance

Disability insurance

HSA

Transportation benefits

PTO / Vacation

Sick Leave

Job summary

Aston Carter is hiring for an Operations Support role in a hybrid Warrenville, IL setting. You will act as the bridge between customers, contractors, and internal teams to ensure service requests are assigned, managed, and completed successfully.

In this position you’ll coordinate work orders, monitor urgent requests, build relationships with providers, and maintain documentation. Strong communication and multitasking are essential, with a HS diploma required.

Qualifications

• 2+ years in customer service, operations coordination, dispatch, scheduling, or service support.
• Strong communication and relationship-building skills.
• Excellent organizational and multitasking abilities.
• Proficient with Microsoft Office, including Outlook, Excel, Word; CRM experience.
• HS Diploma or GED minimum.

Responsibilities

• Coordinate service requests and ensure work orders are assigned and completed in a timely manner.
• Monitor urgent and emergency requests to ensure customers receive prompt service.
• Research and identify qualified service providers when existing network coverage is unavailable.
• Build strong working relationships with contractors and service professionals.
• Manage inbound and outbound communications with providers and internal stakeholders.
• Follow up on open service requests and proactively drive resolution.
• Maintain accurate documentation and update provider records within company systems.
• Process provider inquiries and assist with escalated service situations.
• Coordinate one-time service arrangements and special handling requests.
• Support workflow management by prioritizing and tracking high-volume requests.
• Respond promptly to email inquiries and service status requests.
• Utilize multiple systems and software applications to process and track service activities.

Skills

Customer service

Operations coordination

Dispatch

Scheduling

CRM

Microsoft Office

Attention to detail

Team collaboration

Independent work

Education

HS Diploma or GED

Tools

CRM software

Microsoft Excel

Microsoft Word

Outlook

Job description

Aston Carter is hiring for an Operations Support role in a hybrid Warrenville, IL setting. You will act as the bridge between customers, contractors, and internal teams to ensure service requests are assigned, managed, and completed successfully.

In this position you’ll coordinate work orders, monitor urgent requests, build relationships with providers, and maintain documentation. Strong communication and multitasking are essential, with a HS diploma required.