Service Operations & Records Coordinator

Stowers Machinery Corporation; Fort Myers (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Stowers Machinery Corporation is seeking a Service Coordinator to work closely with the Service Manager in processing field service work orders, ensuring accuracy and compliance with company procedures. The role involves tracking service reports, reviewing work orders for errors, and maintaining repair history records.

The ideal candidate will have 3 years in a service-related role, strong document review skills, and proficiency with word processing, spreadsheets, and the Dealer Business System.

Qualifications

• Requires a high school diploma or equivalent.
• Three years of experience in a service-related role.
• Strong ability to review and process service orders and reports.

Responsibilities

• Review labor, mileage, and parts on work orders for accuracy.
• Process service work orders, including opening, closing, and making changes.
• Review machine repair history for possible warranty coverage.
• Process purchase orders and outside invoices promptly.
• Maintain field service work order history folders.
• Ensure service reports are written and corrected as needed.
• Answer telephone promptly and professionally.
• Perform tasks accurately and efficiently, following directions.

Skills

Word processing

Spreadsheets

Verbal communication

Written communication

Interpersonal skills

Equipment knowledge

Education

High school diploma or equivalent

Tools

Dealer Business System

Job description

Stowers Machinery Corporation is seeking a Service Coordinator to work closely with the Service Manager in processing field service work orders, ensuring accuracy and compliance with company procedures. The role involves tracking service reports, reviewing work orders for errors, and maintaining repair history records.

The ideal candidate will have 3 years in a service-related role, strong document review skills, and proficiency with word processing, spreadsheets, and the Dealer Business System.