Service Coordinator

North West Handling Systems; Portland (OR); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

401(k) plan

Medical insurance

Dental insurance

Voluntary life insurance

Short-term disability

Flex plan

Job summary

North West Handling Systems in Portland, Oregon is seeking a Service Coordinator to support the Service Department's daily operations, including entering, processing, and filling orders for materials, warranties, and rentals.

The role involves coordinating with customers, management, and sales staff, compiling progress reports, handling data entry in billing portals, and assisting other departments as needed. Starting compensation is $26–$30 per hour DOE with full benefits.

Responsibilities

• Enters, processes, and fills orders for materials, internals, warranties, and rentals.
• Identifies identical processes to eliminate duplicate operations.
• Reports to supervisors to determine progress of work and to provide information on changes in processing methods.
• Compiles reports concerning progress of work and downtime due to failures of machines and equipment to apprise management & sales staff of equipment usage.
• Interacts with customers, management & sales staff through email, phone calls and other forms of correspondence daily.
• Inputs data and invoicing into web based billing portals, based on customer needs and protocols.
• Position may occasionally require assisting other departments with similar workloads.
• Prepparing Excel spreadsheets as required.
• Other duties as assigned.

Job description

The Service Coordinator is responsible for supporting the Service Department's daily operations.

Essential Duties And Responsibilities

• Enters, processes, and fills orders for materials, internals, warranties, and rentals.
• Identifies identical processes to eliminate duplicate operations.
• Reports to supervisors to determine progress of work and to provide information on changes in processing methods received from all departments.
• Compiles reports concerning progress of work and downtime due to failures of machines and equipment to apprise management & sales staff of equipment usage.
• Interacts with customers, management & sales staff thorough email, phone calls and other forms of correspondence on a daily basis.
• Inputs data and invoicing into web based billing portals, based on customer needs and protocols.
• Position may occasionally require assisting other departments with similar workloads.
• Prepparing Excel spreadsheets as required.
• Other duties as assigned.

Compensation: Starting at $26-$30/HR DOE

• Full Benefits include 401(k), Medical, Dental, Voluntary Life and Short Term Disability, and Flex Plan.

EOE/Minorities/Females/Vet/Disabled