Field Service & Parts Coordinator

Rogers Machinery Company, Inc.; Modesto (CA); On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

Health Insurance (medical)

Vision Insurance

401(k)

Paid Time Off

Tuition Reimbursement

Profit Share

Employee Assistance Program

Job summary

Rogers Machinery Company, Inc. is seeking an Administrative Support professional to assist the Field Service team in scheduling repairs and coordinating with customers and technicians.

You will handle phone and email scheduling, troubleshoot issues, and maintain accurate service records. Talent with strong organizational and communication skills, comfortable with ERP systems, and the ability to manage multiple tasks in a fast-paced environment will excel in this role.

Qualifications

• Proven customer service experience preferred in mechanical/industrial settings.
• Able to read and interpret technical information and manuals.
• Strong communication and interpersonal skills for field coordination.

Responsibilities

• Provide administrative support and scheduling to Field Service team.
• Coordinate service repairs and preventive maintenance with technicians.
• Interface with customers, sales staff, warehouse, and shop personnel.
• Update service records and ensure follow-ups on repairs.

Skills

Customer service

Communication

Time management

Typing 40 WPM

Problem solving

Tools

MS Office

ERP system

Job description

Rogers Machinery Company, Inc. is seeking an Administrative Support professional to assist the Field Service team in scheduling repairs and coordinating with customers and technicians.

You will handle phone and email scheduling, troubleshoot issues, and maintain accurate service records. Talent with strong organizational and communication skills, comfortable with ERP systems, and the ability to manage multiple tasks in a fast-paced environment will excel in this role.