Field Service Operations Coordinator

Macallister-Machinery-Company,-Inc.; Shelby Charter Township (MI); On-site; USD 40,000 - 50,000; Full time

Job summary

MacAllister Machinery Company, Inc. is seeking a Service Administrator to handle administrative duties for the Field Service Department, oversee closing of work orders, and ensure all documentation is complete and accurate.

The role supports technicians and other departments, collects purchase orders, tracks work orders, and ensures timely invoicing while maintaining professional customer service and precise record keeping.

Qualifications

• High school education or equivalent
• Minimum three years of customer service experience or equivalent, with two years in an engine or heavy equipment service facility (preferably Caterpillar)
• Excellent communication in verbal and written form, including listening and responsiveness
• Strong understanding of department metrics and ability to improve results
• Knowledge of CAT equipment and product market
• Professionalism and strong customer service orientation
• Proficiency with Word, Excel, and database systems

Responsibilities

• Close work orders and review all associated documentation
• Coordinate with Technicians and other departments to resolve open items on work orders
• Obtain purchase orders from customers and communicate critical customer information
• Track work orders for aging and follow up to ensure timely invoicing
• Prepare and process invoices, CODs, and Performa invoices
• Code time as flat rate or time and materials and assign to proper job numbers
• Maintain DOT files and accident reports
• Assist service manager with staff meetings, budgets, and objectives

Skills

Customer service

Communication

Microsoft Office

Problem solving

Attention to detail

Time management

Education

High school diploma or equivalent

Tools

Word

Excel

Database systems

Job description

MacAllister Machinery Company, Inc. is seeking a Service Administrator to handle administrative duties for the Field Service Department, oversee closing of work orders, and ensure all documentation is complete and accurate.

The role supports technicians and other departments, collects purchase orders, tracks work orders, and ensures timely invoicing while maintaining professional customer service and precise record keeping.