Service & Operations Manager, Single-Family Rentals

Progress Residential, L.P.; Charlotte (NC); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Generous time off

Learning and development opportunities

Job summary

Progress Residential, L.P. is seeking a Service Manager to oversee open service jobs and preventative maintenance for occupied single-family homes across the region.

You will lead a team, coordinate with vendors, and ensure timely, high-quality service that keeps residents satisfied. This role requires 5+ years in service/operations in multi-family or related housing, a valid driver's license, EPA refrigerant certification, and strong communication.

Qualifications

• 5+ years of experience managing service, operations and maintenance.
• High School Diploma or equivalent required.
• EPA certified to handle refrigerants.
• Valid Driver's License required.

Responsibilities

• Lead and manage service jobs to ensure outstanding resident service and timely resolution.
• Review vendor bids, pricing and invoices for completed work.
• Provide technical support to service technicians for proper diagnostics and repair.
• Coordinate semi-annual home inspections to improve resident satisfaction and control turn costs.
• Ensure compliance with safety rules and applicable codes during service work.
• Manage fleet, inventory and relationships with vendors to stay within targets.

Skills

Customer service

Communication

Leadership

MS Office

Education

High School Diploma or equivalent

Tools

Salesforce

Yardi

Job description

Progress Residential, L.P. is seeking a Service Manager to oversee open service jobs and preventative maintenance for occupied single-family homes across the region.

You will lead a team, coordinate with vendors, and ensure timely, high-quality service that keeps residents satisfied. This role requires 5+ years in service/operations in multi-family or related housing, a valid driver's license, EPA refrigerant certification, and strong communication.