Senior Field Service Manager - Heavy Equipment

Dobbs Equipment; South Carolina; On-site; USD 90,000 - 120,000; Full time

Job summary

Dobbs Equipment in Spartanburg, SC is seeking a General Service Manager to oversee service operations across locations in South Carolina. You will drive customer support, manage maintenance programs, and lead branch service leadership to meet KPIs while ensuring safety and policy compliance.

The role requires a college degree, 10+ years in heavy equipment service, strong leadership, and willingness to travel; you will coordinate with manufacturers and other departments to optimize performance,

Qualifications

• College degree required plus at least 10 years of industry related experience.
• Heavy equipment service experience.
• Demonstrated service operational skills.
• Willingness to travel. More than 50%.
• Knowledge of products and services offered by the appropriate area of responsibility.
• Knowledge of customers, markets, and competitors.
• Good interpersonal, negotiation and conflict resolution skills.
• Organization and communication skills must be highly developed.
• Computer skills need to be broad based.

Responsibilities

• Guide Branch Service Management on operating issues by driving economic and efficiency goals.
• Mentor and Train Service Managers on effective customer support via service operations.
• Review WIP and LDL performance routinely with branch leadership and ensure timely resolution of issues.
• Coordinate and lead safety programs with Corporate Safety Manager.
• Oversee Technician productivity, labor utilization, recovery, and gross-profit management.
• Travel regularly to assigned branches to oversee service operations and coach leadership.
• Establish and review branch service performance metrics and develop action plans.

Skills

Management experience

Willingness to travel

Interpersonal skills

Organization skills

Communication skills

Computer skills

Negotiation skills

Education

College degree

Job description

Dobbs Equipment in Spartanburg, SC is seeking a General Service Manager to oversee service operations across locations in South Carolina. You will drive customer support, manage maintenance programs, and lead branch service leadership to meet KPIs while ensuring safety and policy compliance.

The role requires a college degree, 10+ years in heavy equipment service, strong leadership, and willingness to travel; you will coordinate with manufacturers and other departments to optimize performance,