Service & Parts Operations Leader

Gregory Poole Equipment Company; Hanahan (SC); On-site; USD 85,000 - 120,000; Full time

Job summary

Gregory Poole Equipment Company is seeking a Branch Manager I in Hanahan, SC to plan and manage branch operations for a profitable service and parts business. The role drives customer satisfaction, schedules maintenance programs, and leads a team to deliver timely support while maintaining strong safety and cost controls.

The position requires an associate degree (bachelor’s preferred) and 5+ years in service with 3+ years of management experience, plus a valid driver's license.

Qualifications

• Associates degree or higher; business preferred.
• Minimum 5+ years of service-industry experience.
• 3+ years of management/leadership experience.
• Valid driver's license with clean record.

Responsibilities

• Oversee Service and Parts operations to provide timely, value-based customer support.
• Ensure prompt response to customer needs to minimize downtime and maintain clear status communications.
• Manage maintenance programs and 24/7 support readiness.
• Oversee inventory, quotations, and schedule coordination for service work.
• Coordinate with Product Support and OEMs to resolve complex equipment issues.

Skills

Leadership

Customer service

Budgeting

MS Excel

Operations management

Education

Associate degree in related field

Bachelor's degree preferred

Tools

MS Office

Windows OS

Job description

Gregory Poole Equipment Company is seeking a Branch Manager I in Hanahan, SC to plan and manage branch operations for a profitable service and parts business. The role drives customer satisfaction, schedules maintenance programs, and leads a team to deliver timely support while maintaining strong safety and cost controls.

The position requires an associate degree (bachelor’s preferred) and 5+ years in service with 3+ years of management experience, plus a valid driver's license.