Service Operations Manager — Lead Tech Training & Growth

VetJobs; Morganfield (KY); On-site; USD 65,000 - 85,000; Full time

Job summary

VetJobs in Morganfield, KY seeks an experienced Service Department Manager for a John Deere dealership affiliate. The role focuses on optimizing service operations, training service technicians and clerks, and leading process improvements to maximize ROI and customer satisfaction.

The candidate should have 5–10 years of management experience, a High School diploma or GED, and strong leadership, communication, and analytical skills. On-site work is required.

Qualifications

• 5-10 years of management experience required.
• Mechanical/hydraulic, or electrical work experience would be beneficial.
• High School Diploma or GED equivalent is required.
• Ability to lead others effectively.
• Familiar with John Deere and competitive products.
• Excellent customer service skills.
• Ability to analyze and interpret internal reports.
• Ability to think strategically and solve problems.

Responsibilities

• Onboarding and job trainer for all service technicians.
• Onboarding trainer for all service clerks.
• Develops and maintains effective Service Department processes to ensure internal and external customer satisfaction.
• Executes Service Department marketing plan and monitor monthly to ensure achievement of departmental goals.
• Takes the lead in sharing best practices and implementing common processes throughout the Service Department.
• Coordinates customer clinics, field days and related, promotional events.
• Submits all service warranty and Product Improvement Program claims within the required time frame to receive maximum credit if Warranty Admin is unavailable.
• Develops and retains key talent by maintaining individual development plans.
• Reviews work orders for completeness and accuracy prior to customer billing
• Ensures all departmental tools, equipment, and vehicles are in good working order
• Support management in the pursuit of corporate policies, plans, goals, and long-term objectives.

Skills

Leadership

Customer service

Strategic thinking

Problem solving

Communication

Team training

Education

High School/GED

Tools

Microsoft Office

Internet basics

Job description

VetJobs in Morganfield, KY seeks an experienced Service Department Manager for a John Deere dealership affiliate. The role focuses on optimizing service operations, training service technicians and clerks, and leading process improvements to maximize ROI and customer satisfaction.

The candidate should have 5–10 years of management experience, a High School diploma or GED, and strong leadership, communication, and analytical skills. On-site work is required.