Service Manager - Morganfield, KY

VetJobs; Morganfield (KY); On-site; USD 65,000 - 85,000; Full time

Job summary

VetJobs in Morganfield, KY seeks an experienced Service Department Manager for a John Deere dealership affiliate. The role focuses on optimizing service operations, training service technicians and clerks, and leading process improvements to maximize ROI and customer satisfaction.

The candidate should have 5–10 years of management experience, a High School diploma or GED, and strong leadership, communication, and analytical skills. On-site work is required.

Qualifications

• 5-10 years of management experience required.
• Mechanical/hydraulic, or electrical work experience would be beneficial.
• High School Diploma or GED equivalent is required.
• Ability to lead others effectively.
• Familiar with John Deere and competitive products.
• Excellent customer service skills.
• Ability to analyze and interpret internal reports.
• Ability to think strategically and solve problems.

Responsibilities

• Onboarding and job trainer for all service technicians.
• Onboarding trainer for all service clerks.
• Develops and maintains effective Service Department processes to ensure internal and external customer satisfaction.
• Executes Service Department marketing plan and monitor monthly to ensure achievement of departmental goals.
• Takes the lead in sharing best practices and implementing common processes throughout the Service Department.
• Coordinates customer clinics, field days and related, promotional events.
• Submits all service warranty and Product Improvement Program claims within the required time frame to receive maximum credit if Warranty Admin is unavailable.
• Develops and retains key talent by maintaining individual development plans.
• Reviews work orders for completeness and accuracy prior to customer billing
• Ensures all departmental tools, equipment, and vehicles are in good working order
• Support management in the pursuit of corporate policies, plans, goals, and long-term objectives.

Skills

Leadership

Customer service

Strategic thinking

Problem solving

Communication

Team training

Education

High School/GED

Tools

Microsoft Office

Internet basics

Job description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Job Overview

Manages service operations within the dealership to maximize return on investment through; optimizing Service Department processes to ensure internal and external customer satisfaction, growing profitable service labor sales, exercising disciplined expense control, attracting and retaining outstanding talent and effectively engaging department personnel.

Responsibilities

• Onboarding and job trainer for all service technicians.
• Onboarding trainer for all service clerks.
• Develops and maintains effective Service Department processes to ensure internal and external customer satisfaction.
• Executes Service Department marketing plan and monitor monthly to ensure achievement of departmental goals.
• Takes the lead in sharing best practices and implementing common processes throughout the Service Department.
• Coordinates customer clinics, field days and related, promotional events.
• Submits all service warranty and Product Improvement Program claims within the required time frame to receive maximum credit if Warranty Admin is unavailable.
• Develops and retains key talent by maintaining individual development plans.
• Reviews work orders for completeness and accuracy prior to customer billing
• Ensures all departmental tools, equipment, and vehicles are in good working order
• Support management in the pursuit of corporate policies, plans, goals, and long-term objectives.

Auto req ID
483024BR

Minimum Education Required
High School/GED

Qualifications

Additional Qualifications/Responsibilities

5-10 Years Of Management Experience Is Required.

• Mechanical/hydraulic, or electrical work experience would be beneficial.
• High School Diploma or GED equivalent is required.
• Ability to lead others effectively.
• Ability to use standard desktop load applications such as Microsoft Office and internet functions.
• Ability to speak effectively one-on-one and within a group.
• Basic understanding of financial principles relative to Service Department operations.
• Familiar with John Deere and competitive products.
• Ability to analyze and interpret internal reports.
• Excellent customer service skills.
• Ability to think strategically and solve problems.
• Verbal and nonverbal communication skills.

Additional Requirements

• FA/CPR Certification
• Valid Driver’s License

City*
Morganfield

State*
Kentucky

Job_Category
Management

Job Code
Agriculture Agriculture

Affiliate Sponsor
John Deere