Service Manager: Lead Growth in Service & Customer Experience

Meade Tractor; Bluefield (WV); On-site; USD 55,000 - 60,000; Full time

Job summary

Meade Tractor in Bluefield, WV is seeking a Service Manager to oversee dealership service operations and lead the service team to deliver exceptional customer satisfaction.

The successful candidate will have 3+ years in service department operations, strong communication skills, and familiarity with John Deere products. Typical schedule is Monday–Friday 8am–5pm with some weekends as needed.

Qualifications

• 3+ years of Service Department operations experience.
• Proficient with Microsoft Office and internet functions.
• Familiar with John Deere and competitive products.
• High School Diploma or equivalent.

Responsibilities

• Ensures a clean and safe work environment for all employees.
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge.
• Assists with the development and training of service personnel and may complete performance reviews of service staff.
• Communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction.
• Monitors service sales on a monthly basis to ensure achievement of budgeted sales and profit goals.
• Participates in the development and execution of the Corporate Service Marketing Plan.
• Coordinates customer clinics, field days and related promotional events.
• Reviews work orders for completeness and accuracy prior to customer billing.
• Ensures all departmental tools, equipment, and vehicles are in good working order.
• Manages recruiting, staffing and employee development activities for employees reporting to this position.
• May assist the Corporate Service Manager in developing processes and procedures and to develop and follow an annual Service Department budget.

Skills

Microsoft Office

Internet

Education

High School Diploma or equivalent

Job description

Meade Tractor in Bluefield, WV is seeking a Service Manager to oversee dealership service operations and lead the service team to deliver exceptional customer satisfaction.

The successful candidate will have 3+ years in service department operations, strong communication skills, and familiarity with John Deere products. Typical schedule is Monday–Friday 8am–5pm with some weekends as needed.