Service Manager

21st Century Equipment; Gordon (NE); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical insurance and HSA

Dental insurance

Vision insurance

Life insurance

Paid holidays and PTO

401(k) with company match

And many more

Job summary

21st Century Equipment LLC in Gordon, NE is hiring a full-time Service Manager to oversee service operations, support technician performance, and ensure outstanding customer satisfaction. This role offers leadership within a respected John Deere dealership and opportunities to grow with the organization.

You will supervise staff, refine service processes, review work orders for accuracy, and hire and develop skilled technicians, while upholding safety and quality standards across a range of

Qualifications

• 3+ years of experience in John Deere service department operations.
• Ability to motivate individuals and teams.
• Working knowledge of standard job pricing and commission-based compensation.
• Basic understanding of financial principles related to service department operations.

Responsibilities

• Supervise service department personnel.
• Maintain service processes that support customer satisfaction and departmental profitability.
• Monitor technician performance and ensure accuracy in MST and SPG usage.
• Review all work orders for precision and completeness.
• Hire, develop, and retain skilled technical personnel.
• Support technicians in a variety of weather and working conditions.
• Lift 50 lbs regularly and perform hands-on tasks as needed.

Skills

Team motivation

JD service operations

Pricing & commissions

Financial basics

Job description

Are you ready to lead and grow with a leading John Deere dealership? 21st Century Equipment LLC is hiring a full‑time Service Manager to oversee service operations, support technician performance, and ensure outstanding customer satisfaction. This is an exciting opportunity to take your career to the next level within a respected agricultural organization.

Compensation

Pay: $65,000-$80,000

Benefits

• Medical insurance and HSA
• Dental insurance
• Vision insurance
• Life insurance
• Paid holidays and PTO
• 401(k) with company match
• And many more

Your Day as a Service Manager

In this role, you will:

• Supervise service department personnel
• Maintain service processes that support customer satisfaction and departmental profitability
• Monitor technician performance and ensure accuracy in MST and SPG usage
• Review all work orders for precision and completeness
• Hire, develop, and retain skilled technical personnel
• Support technicians in a variety of weather and working conditions
• Lift 50 lbs regularly and perform hands‑on tasks as needed

Your leadership ensures efficient operations, high‑quality service, and a safe, productive environment for both employees and customers.

Requirements

• 3+ years of experience in John Deere service department operations
• Ability to motivate individuals and teams
• Working knowledge of standard job pricing and commission‑based compensation
• Basic understanding of financial principles related to service department operations

A Little About Us

Since 1996, 21st Century Equipment LLC has empowered farmers with advanced agricultural equipment and innovative solutions. We value integrity, accountability, teamwork, and long‑term commitment to production agriculture. Employees enjoy strong benefits, growth opportunities, and a supportive environment that rewards achievement and embraces change.

If a job offer is made for this position, it will be contingent upon passing a pre‑employment drug test, background check, and determination of insurability for positions that require driving. If the drug test comes back positive or you are not insurable for a position that requires driving, the job offer will be rescinded.