Service Operations Manager — Lead Heavy-Duty Shop (Mon-Fri)

Midwest Bus Sales; Litchfield (IL); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

PTO 3 weeks / 120 hours in first year

9 paid holidays annually

Disability and life insurance

Company-sponsored lunches and events

Job summary

Midwest Bus Sales is hiring a Service Operations Manager to lead the service department in Litchfield, Illinois. The role focuses on directing repairs, managing technicians, and delivering reliable service that builds strong customer relationships.

The position requires 5+ years in service supervision and 7+ years in heavy‑duty truck or body shop work. It offers a Monday–Friday schedule with occasional evenings and weekends, and a comprehensive benefits package.

Qualifications

• Minimum 5 years of service supervisory experience, dealership experience preferred.
• At least 7 years of heavy‑duty truck, equipment, and/or body shop technician experience.
• Strong customer service, communication, problem‑solving, organization and time‑management skills.

Responsibilities

• Oversee day‑to‑day service department operations, keeping repair work on schedule and supporting technicians.
• Improve shop productivity and service profitability, while maintaining high quality standards.
• Coordinate with parts, office, sales and management to meet customer commitments and ensure proper documentation.

Skills

Service supervision

Repair estimating

Heavy‑duty truck experience

Customer service

Communication

Problem solving

Organization

Time management

Education

High school diploma or equivalent

Business degree preferred

Job description

Midwest Bus Sales is hiring a Service Operations Manager to lead the service department in Litchfield, Illinois. The role focuses on directing repairs, managing technicians, and delivering reliable service that builds strong customer relationships.

The position requires 5+ years in service supervision and 7+ years in heavy‑duty truck or body shop work. It offers a Monday–Friday schedule with occasional evenings and weekends, and a comprehensive benefits package.