Service Shop Lead Technician - Heavy Duty Vehicles

Cogent Analytics; Media (Delaware County); On-site; USD 70,000 - 90,000; Full time

Job summary

A family-owned truck and trailer repair shop is seeking a Heavy-Duty Diesel Service Shop Lead to manage operations at their facility. The ideal candidate will provide hands-on leadership, diagnose repairs, and assist technicians in a supportive work environment. Key responsibilities include coordinating shop schedules, monitoring productivity, and maintaining quality standards. Experience in heavy-duty diesel mechanics, leadership, and familiarity with diagnostic tools is essential. A valid Class A Driver's License is preferred, with a standard work schedule of approximately 7:30 AM–5:30 PM.

Qualifications

• Valid Class A Driver’s License is preferred.
• Experience in heavy-duty diesel repair is essential.
• Prior leadership experience in a shop setting is preferable.
• Knowledge of heavy-duty truck diagnostics is required.
• Familiarity with diagnostic software and tools is essential.

Responsibilities

• Manage daily operations of the repair shop.
• Provide leadership by diagnosing and assisting with repairs.
• Coordinate daily shop schedules for efficiency.
• Monitor performance against company benchmarks.
• Maintain quality control standards for all work.
• Manage inventory levels and organization of tools.
• Communicate performance updates to leadership.

Skills

Heavy-duty diesel repair

Diagnostic skills

Leadership

Organizational skills

Communication skills

Tools

Cummins diagnostic systems

PACCAR diagnostic systems

Snap-on tools

JPRO

Job description

Our client is a family-owned and operated truck and trailer repair shop specializing in dedicated fleet maintenance, with a focus on the car hauling industry. They are fully equipped to handle all aspects of heavy‑duty repair, offering top‑tier diagnostic tools and a professional, supportive work environment.

Our client is seeking a qualified Heavy‑Duty Diesel Service Shop Lead to lead operations at a satellite repair facility specializing in dedicated fleet maintenance. This role requires a hands‑on leader with the ability to diagnose required repairs and assist technicians in completing service orders while ensuring efficient shop operations. The facility consists of a two‑bay shop that operates with a team of two technicians and a manager when fully staffed. The shop primarily services front‑loaded cement mixers and tri‑axle dump trucks, while also handling a wide range of heavy‑duty repair work across the commercial truck industry.

Responsibilities

• Manage day‑to‑day operations of the satellite shop location and maintain a fully staffed team of two active technicians.
• Provide hands‑on leadership by diagnosing repair needs and assisting technicians with the completion of service orders when necessary.
• Coordinate the daily shop schedule and workflow to ensure efficient service operations.
• Monitor technician productivity and shop performance to meet company benchmarks for labor hours and billed service time.
• Maintain quality control standards and ensure all work meets company and industry expectations.
• Utilize OEM diagnostic platforms and industry‑standard tools, including Cummins and PACCAR diagnostic systems, as well as Snap‑on, JPRO, and other required diagnostic equipment.
• Manage shop inventory levels and maintain organization of tools and equipment.
• Order special‑order parts as required to complete service orders and maintain workflow.
• Communicate regularly with company leadership regarding shop performance, operational updates, and improvement opportunities.

Qualifications

• Valid Class A Driver’s License (Preferred).
• Previous experience in heavy‑duty diesel repair, with the ability to diagnose and assist with complex mechanical and electrical issues.
• Prior Leadership or Shop Management Experience preferred.
• Strong knowledge of heavy‑duty truck diagnostics, including experience with OEM diagnostic software such as Cummins and PACCAR systems.
• Familiarity with industry diagnostic platforms such as Snap‑on, JPRO, or equivalent tools.
• Ability to manage workflow, technicians, and shop productivity in a fast‑paced service environment.
• Strong organizational and communication skills.
• Valid driver’s license required.
• Ability to consistently arrive on time and maintain a reliable work schedule.
• Willingness to work a standard schedule of approximately 7:30 AM–5:30 PM, with flexibility as operational needs require.
• Must be able to pass random and incident‑based drug and alcohol screenings in accordance with company policies.