Service Operations Manager

Beacon Mobility; Litchfield (IL); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

3 weeks PTO in first year

9 paid holidays annually

Disability and life insurance

Company-sponsored lunches and events

Job summary

Midwest Bus Sales, the nation’s largest Thomas Built Bus dealer, seeks a Service Operations Manager in Litchfield, IL. Lead the service department, supervise technicians, and drive on-time repairs while ensuring safety and quality.

The role blends shop operations, customer relations, and profitability with opportunities to grow within a long-established dealer network. You will oversee scheduling, estimates, documentation, and cross-team coordination, maintaining compliance with OSHA/EPA

Qualifications

• At least 5 years of service supervisory experience.
• At least 7 years of heavy-duty truck, equipment, and/or body shop technician experience.
• High school diploma or equivalent; business degree preferred.

Responsibilities

• Lead, hire, train, motivate, and evaluate service department employees; typically supervise six or more team members.
• Plan and prioritize technician workloads, repair schedules, productivity, and vehicle completion timelines.
• Review technician time records, efficiency reports, and service performance; provide weekly reporting.
• Set department goals, monitor expenses and profitability, and identify opportunities to grow service business.
• Meet with customers, prepare repair estimates, develop service relationships, and address concerns promptly.
• Coordinate with parts, office, sales, and management teams to keep repairs and customer commitments on track.

Skills

Leadership

Operations management

Team supervision

Budgeting

Customer service

Communication

Problem-solving

Time management

Education

High school diploma or equivalent

Business degree preferred

Tools

MS Excel

CRM software

Work order system

Job description

Midwest Bus Sales IncThe Operations Manager develops business through, customers, both internal and external to assure an adequate sales volume. Provides a reasonable department operating profit and maintains customer satisfaction standards while controlling expenses. Directs the activities of the service department employees in performing repairs, including meeting time schedules and productivity levels and maintaining high quality standards. Maintains all OSHA/EPA regulations.Location: Litchfield, ILPay: $70,000–$75,000 annuallySchedule: Monday–Friday, 7:30 AM–5:30 PM; occasional evenings and weekendsJob Type: Full-Time, ExemptMidwest Bus Sales is hiring a Service Operations Manager to lead our service department in Litchfield, Illinois.As the largest Thomas Built Bus dealer in the United States, Midwest Bus Sales supports customers through bus sales, parts, and service. This leadership role combines shop operations, technician management, customer relationships, and service department performance.Why Leaders Join Midwest Bus Sales$70,000–$75,000 annual salaryMonday–Friday schedule, with occasional evenings and weekendsOpportunity to lead service operations and develop a skilled shop teamWork with service, parts, sales, and dealership leadershipCareer growth in an established commercial vehicle dealership networkBenefits & PerksMedical, dental, and vision insurance401(k) with company match3 weeks / 120 hours of PTO in your first year9 paid holidays annuallyDisability and life insuranceCompany-sponsored lunches and eventsThe JobYou’ll oversee day-to-day service department operations, keeping repair work on schedule, supporting technicians, improving shop productivity, and delivering quality service that builds lasting customer relationships. You’ll also be accountable for service department goals, costs, and profitability.What You’ll DoLead, hire, train, motivate, and evaluate service department employees; typically supervise six or more team membersPlan and prioritize technician workloads, repair schedules, productivity, and vehicle completion timelinesReview technician time records, efficiency reports, and service performance; provide weekly reportingSet department goals, monitor expenses and profitability, and identify opportunities to grow service businessMeet with customers, prepare repair estimates, develop service relationships, and address concerns promptlyCoordinate with parts, office, sales, and management teams to keep repairs and customer commitments on trackOversee repair documentation, warranty claim processing, work-order closure, and final billingInspect completed work for quality, reduce repeat repairs, and maintain service standardsMaintain service tools, vehicles, and a clean, organized, safe shop environmentEnsure compliance with applicable OSHA, EPA, and other safety and regulatory requirements; report accidents promptlyWhat We’re Looking ForAt least 5 years of service supervisory experience, including repair estimating; dealership experience preferredAt least 7 years of heavy-duty truck, equipment, and/or body shop technician experienceHigh school diploma or equivalent; business degree preferredValid driver’s license and driving record that meets company requirementsAbility to lead and motivate technicians, manage shop workflow, and meet department targetsStrong customer service, communication, problem-solving, organization, and time-management skillsComfort with service reporting, repair documentation, and basic computer systemsAbility to work in an active service shop and visit customer locations as neededBuild Your Career with Midwest Bus SalesSince 1979, Midwest Bus Sales has provided bus sales, parts, and service support to customers across its markets. Midwest Bus Sales is the largest Thomas Built Bus dealer in the United States, with a network of locations supporting customers throughout the region.At Midwest Bus Sales, our values guide how we work every day:We Care. We Do the Right Thing. We Collaborate. We Have Fun.Ready to Get Started?If you have a strong heavy-duty service background and enjoy leading people, improving shop performance, and building customer relationships, we want to hear from you.Apply today to join the Midwest Bus Sales team in Litchfield, IL.Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.Since 1979, Midwest Bus Sales has provided award-winning sales and service to customers nationwide. Our friendly and knowledgeable staff is dedicated to providing the very best sales, parts, and service experience in the industry. We have the experience, expertise, and resources to get you the right bus at the right price, and to keep it running smoothly and safely. We are the largest Thomas Built Bus Dealer in the US. Covering six states with five locations, we have the size, scope, and ability to provide the highest quality customer and employee experience.