Senior Service Manager - Heavy-Duty Truck Operations

RWC Group; Seattle (WA); Sur place; USD 95 000 - 130 000; Plein temps

Avantages offerts par ce poste

Competitive compensation w/ incentive

Medical, Dental & Vision Insurance

Company-paid Life Insurance, Short/TD

401(k) with Company Match

Paid Time Off and Holidays

Leadership development opportunities

Résumé du poste

RWC Group is seeking a Service Manager to lead our service department across heavy-duty trucks and buses, ensuring safe, high-quality repairs and outstanding customer experiences. You will build and coach a high-performing team, manage budgets and KPIs, and partner with leadership to hit financial and service goals.

The role requires 3+ years of service leadership in heavy-duty operations, strong diesel knowledge, and proven coaching ability.

Qualifications

• Three or more years of leadership experience in heavy-duty truck, fleet, automotive, heavy equipment, or related service operations.
• Previous Service Manager, Assistant Service Manager, Shop Foreman, or equivalent leadership experience preferred.
• Strong understanding of diesel truck service operations.
• Demonstrated ability to lead, coach, and develop high-performing teams.
• Strong financial acumen with experience managing budgets and departmental profitability.
• Excellent customer service and conflict resolution skills. Experience using dealership management systems and service software.

Responsabilités

• Lead all day-to-day operations of the Service Department.
• Recruit, develop, coach, and retain top-performing technicians, supervisors, and service personnel.
• Drive technician productivity, efficiency, proficiency, and profitability.
• Ensure repairs are completed safely, accurately, and on time.
• Build lasting customer relationships through exceptional communication and service.
• Manage departmental budgets, labor sales, gross profit, and key performance indicators.
• Promote a culture focused on safety, accountability, teamwork, and continuous improvement.
• Ensure compliance with company policies, OSHA requirements, and manufacturer standards.
• Partner with dealership leadership to achieve operational and financial goals.
• Identify opportunities to improve processes, customer satisfaction, and overall department performance.

Connaissances

Leadership

People management

Budgeting

Customer service

Conflict resolution

Diesel truck service

Team development

Outils

Dealership management systems

Service software

Description du poste

RWC Group is seeking a Service Manager to lead our service department across heavy-duty trucks and buses, ensuring safe, high-quality repairs and outstanding customer experiences. You will build and coach a high-performing team, manage budgets and KPIs, and partner with leadership to hit financial and service goals.

The role requires 3+ years of service leadership in heavy-duty operations, strong diesel knowledge, and proven coaching ability.