Service Operations Lead – Heavy-Duty Bus

Beacon Mobility; Litchfield (IL); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

3 weeks PTO in first year

9 paid holidays annually

Disability and life insurance

Company-sponsored lunches and events

Job summary

Midwest Bus Sales, the nation’s largest Thomas Built Bus dealer, seeks a Service Operations Manager in Litchfield, IL. Lead the service department, supervise technicians, and drive on-time repairs while ensuring safety and quality.

The role blends shop operations, customer relations, and profitability with opportunities to grow within a long-established dealer network. You will oversee scheduling, estimates, documentation, and cross-team coordination, maintaining compliance with OSHA/EPA

Qualifications

• At least 5 years of service supervisory experience.
• At least 7 years of heavy-duty truck, equipment, and/or body shop technician experience.
• High school diploma or equivalent; business degree preferred.

Responsibilities

• Lead, hire, train, motivate, and evaluate service department employees; typically supervise six or more team members.
• Plan and prioritize technician workloads, repair schedules, productivity, and vehicle completion timelines.
• Review technician time records, efficiency reports, and service performance; provide weekly reporting.
• Set department goals, monitor expenses and profitability, and identify opportunities to grow service business.
• Meet with customers, prepare repair estimates, develop service relationships, and address concerns promptly.
• Coordinate with parts, office, sales, and management teams to keep repairs and customer commitments on track.

Skills

Leadership

Operations management

Team supervision

Budgeting

Customer service

Communication

Problem-solving

Time management

Education

High school diploma or equivalent

Business degree preferred

Tools

MS Excel

CRM software

Work order system

Job description

Midwest Bus Sales, the nation’s largest Thomas Built Bus dealer, seeks a Service Operations Manager in Litchfield, IL. Lead the service department, supervise technicians, and drive on-time repairs while ensuring safety and quality.

The role blends shop operations, customer relations, and profitability with opportunities to grow within a long-established dealer network. You will oversee scheduling, estimates, documentation, and cross-team coordination, maintaining compliance with OSHA/EPA