Service Shop Lead Technician - Heavy Duty Vehicles

Cogent Analytics; Media (Delaware County); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading repair service in Media, Delaware County is seeking a Heavy-Duty Diesel Service Shop Lead to manage operations at a satellite repair facility. The role involves providing hands-on leadership, diagnosing repair needs, and managing a team of technicians. Ideal candidates will have experience in heavy-duty diesel repair and prior leadership experience. This full-time position offers a structured schedule and the opportunity to work in a professional environment focused on quality and efficiency.

Qualifications

• Must have previous experience in heavy-duty diesel repair.
• Must possess strong knowledge of heavy-duty truck diagnostics.
• Leadership or shop management experience is preferred.

Responsibilities

• Manage daily operations of the shop.
• Provide hands-on leadership and assist with repairs.
• Coordinate shop schedule and workflow.

Skills

Heavy-duty diesel repair diagnostics

Leadership

Organizational skills

Communication skills

Workflow management

Education

Valid Class A Driver’s License

Tools

OEM diagnostic software (Cummins, PACCAR)

Snap-on

JPRO

Job description

Our client is a family-owned and operated truck and trailer repair shop specializing in dedicated fleet maintenance, with a focus on the car hauling industry. They are fully equipped to handle all aspects of heavy-duty repair, offering top-tier diagnostic tools and a professional, supportive work environment.

Our client is seeking a qualified Heavy-Duty Diesel Service Shop Lead to lead operations at a satellite repair facility specializing in dedicated fleet maintenance. This role requires a hands‑on leader with the ability to diagnose required repairs and assist technicians in completing service orders while ensuring efficient shop operations. The facility consists of a two-bay shop that operates with a team of two technicians and a manager when fully staffed. The shop primarily services front‑loaded cement mixers and tri‑axle dump trucks, while also handling a wide range of heavy‑duty repair work across the commercial truck industry.

Responsibilities

• Manage day‑to‑day operations of the satellite shop location and maintain a fully staffed team of two active technicians.
• Provide hands‑on leadership by diagnosing repair needs and assisting technicians with the completion of service orders when necessary.
• Coordinate the daily shop schedule and workflow to ensure efficient service operations.
• Monitor technician productivity and shop performance to meet company benchmarks for labor hours and billed service time.
• Maintain quality control standards and ensure all work meets company and industry expectations.
• Utilize OEM diagnostic platforms and industry‑standard tools, including Cummins and PACCAR diagnostic systems, as well as Snap‑on, JPRO, and other required diagnostic equipment.
• Manage shop inventory levels and maintain organization of tools and equipment.
• Order special‑order parts as required to complete service orders and maintain workflow.
• Communicate regularly with company leadership regarding shop performance, operational updates, and improvement opportunities.

Qualifications

• Valid Class A Driver’s License (Preferred).
• Previous experience in heavy‑duty diesel repair, with the ability to diagnose and assist with complex mechanical and electrical issues.
• Prior Leadership or Shop Management Experience Preferred.
• Strong knowledge of heavy‑duty truck diagnostics, including experience with OEM diagnostic software such as Cummins and PACCAR systems.
• Familiarity with industry diagnostic platforms such as Snap‑on, JPRO, or equivalent tools.
• Ability to manage workflow, technicians, and shop productivity in a fast‑paced service environment.
• Strong organizational and communication skills.
• Valid driver’s license required.
• Ability to consistently arrive on time and maintain a reliable work schedule.
• Willingness to work a standard schedule of approximately 7:30 AM – 5:30 PM, with flexibility as operational needs require.
• Must be able to pass random and incident‑based drug and alcohol screenings in accordance with company policies.