Service Operations Manager — Homebuilder

Champion Home Builders, Inc.; Supply (NC); On-site; USD 38,000 - 62,000; Full time

Job summary

Champion Homes Center of Supply, NC is seeking a professional to service our award-winning floor plans that will be placed on new home site developments, coordinating service orders and customer service.

The role requires exceptional customer service, strong communication, and the ability to manage multiple tasks in a team environment while ensuring inquiries and issues are resolved efficiently.

Qualifications

• Exceptional customer service and relationship-building skills.
• Excellent analytical, planning, and scheduling ability.
• Strong written and verbal communication skills.
• Ability to address customer and internal concerns efficiently.

Responsibilities

• Recommends corrective services to adjust customer complaints.
• Answers questions about service.
• Determines work procedures, prepares work schedules, and expedites workflow.
• Issues written and oral instructions for Service Department.
• Ensures vendor parts and retailer labor is recovered as stipulated in Champion Supplier and Retailer Recovery.
• Reviews contractor bills and ensures the work is in accordance with the amount being charged.

Skills

Customer service

Communication

Team work

Multitasking

Planning and scheduling

Integrity and ethics

Job description

Champion Homes Center of Supply, NC is seeking a professional to service our award-winning floor plans that will be placed on new home site developments, coordinating service orders and customer service.

The role requires exceptional customer service, strong communication, and the ability to manage multiple tasks in a team environment while ensuring inquiries and issues are resolved efficiently.