Service Operations Manager – Home Builders

Champion Homes; Supply (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Champion Homes Center of Supply, NC is seeking a professional to service our award-winning floor plans placed on new home site developments to coordinate activities engaged in handling service orders and customer service.

You will determine work procedures, prepare schedules, and issue instructions, ensuring vendor parts and retailer labor are recovered as per Champion's policies, contributing to a seamless customer experience.

Qualifications

• Exceptional customer service, relationship building, and interpersonal skills.
• Excellent analytical, planning, and scheduling ability.
• The ability to address customer and internal concerns efficiently.
• Strong communication skills both written and verbal.
• Strong interpersonal skills with the ability to work effectively in a team environment while managing individual duties effectively.
• Strong multitasking capabilities.
• A commitment to integrity, ethical and economical practices, and Champion's Operating Principles.

Responsibilities

• Recommends corrective services to adjust customer complaints.
• Answers questions about service.
• Determines work procedures, prepares work schedules, and expedites workflow.
• Issues written and oral instructions for Service Department.
• Ensures vendor parts and retailer labor is recovered as stipulated in Champion Supplier and Retailer Recovery.
• Reviews contractor bills and ensures the work is in accordance with the amount being charged.

Skills

Customer service

Relationship building

Interpersonal skills

Analytical thinking

Planning

Scheduling

Communication

Team collaboration

Integrity

Job description

Champion Homes Center of Supply, NC is seeking a professional to service our award-winning floor plans placed on new home site developments to coordinate activities engaged in handling service orders and customer service.

You will determine work procedures, prepare schedules, and issue instructions, ensuring vendor parts and retailer labor are recovered as per Champion's policies, contributing to a seamless customer experience.