Service Manager – Home Builder Support & Scheduling

Champion Home Builders, Inc.; Supply (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Champion Home Builders, Center of Supply, NC, seeks a motivated professional to support service orders and customer service for new home site developments. You will coordinate activities related to servicing floor plans and ensure accurate handling of service-related tasks.

The role emphasizes exceptional client relations, strong communication, analytical planning, and teamwork to deliver timely service while maintaining Champion's operating principles.

Qualifications

• Exceptional customer service, relationship building, and interpersonal skills.
• Excellent analytical, planning, and scheduling ability.
• The ability to address customer and internal concerns efficiently.
• Strong written and verbal communication skills.
• Strong interpersonal skills with the ability to work effectively in a team environment while managing individual duties effectively.
• Strong multitasking capabilities.
• A commitment to integrity, ethical and economical practices, and Champion's Operating Principles.

Responsibilities

• Recommends corrective services to adjust customer complaints.
• Answers questions about service.
• Determines work procedures, prepares work schedules, and expedites workflow.
• Issues written and oral instructions for Service Department.
• Ensures vendor parts and retailer labor is recovered as stipulated in Champion Supplier and Retailer Recovery.
• Reviews contractor bills and ensures the work is in accordance with the amount being charged.

Skills

Customer service

Analytical skills

Scheduling ability

Communication skills

Teamwork

Job description

Champion Home Builders, Center of Supply, NC, seeks a motivated professional to support service orders and customer service for new home site developments. You will coordinate activities related to servicing floor plans and ensure accurate handling of service-related tasks.

The role emphasizes exceptional client relations, strong communication, analytical planning, and teamwork to deliver timely service while maintaining Champion's operating principles.