Service Operations Manager — Grow Profits & Satisfaction

C & B Ag; Sibley (IA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental, Vision benefits

PTO & Paid Holidays

Growth and training opportunities

Job summary

C & B Operations in Sibley, IA, is seeking a Service Manager to lead the Service Department at our John Deere dealership. You will drive customer satisfaction, grow profitable service labor sales, and manage expenses while mentoring a skilled team.

The role emphasizes hands-on leadership, process optimization, and continuous improvement aligned with John Deere standards and local market needs.

Qualifications

• 3+ years in a dealership or service department
• Experience with diagnostic tools; Service ADVISOR preferred
• Valid driver’s license and clean driving record

Responsibilities

• Lead and manage the service department to optimize customer satisfaction and ROI.
• Oversee department budgets, goals, and staffing.
• Execute service marketing plans and coordinate customer events.
• Ensure safety compliance and proper billing on work orders.
• Develop, train, and evaluate service personnel.

Skills

Customer satisfaction

Service leadership

Budget management

Team development

Process optimization

Tools

Service ADVISOR

Job description

C & B Operations in Sibley, IA, is seeking a Service Manager to lead the Service Department at our John Deere dealership. You will drive customer satisfaction, grow profitable service labor sales, and manage expenses while mentoring a skilled team.

The role emphasizes hands-on leadership, process optimization, and continuous improvement aligned with John Deere standards and local market needs.