John Deere Service Manager - C&B Operations

C & B Ag; Sibley (IA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental, Vision benefits

PTO & Paid Holidays

Growth and training opportunities

Job summary

C & B Operations in Sibley, IA, is seeking a Service Manager to lead the Service Department at our John Deere dealership. You will drive customer satisfaction, grow profitable service labor sales, and manage expenses while mentoring a skilled team.

The role emphasizes hands-on leadership, process optimization, and continuous improvement aligned with John Deere standards and local market needs.

Qualifications

• 3+ years in a dealership or service department
• Experience with diagnostic tools; Service ADVISOR preferred
• Valid driver’s license and clean driving record

Responsibilities

• Lead and manage the service department to optimize customer satisfaction and ROI.
• Oversee department budgets, goals, and staffing.
• Execute service marketing plans and coordinate customer events.
• Ensure safety compliance and proper billing on work orders.
• Develop, train, and evaluate service personnel.

Skills

Customer satisfaction

Service leadership

Budget management

Team development

Process optimization

Tools

Service ADVISOR

Job description

C & B Operations has an opening for a Service Manager at our John Deere Dealership in Sibley, IA. The service manager is responsible for managing the Service Department, including maximizing internal and external customer satisfaction, growing profitable service labor sales, exercising disciplined expense control, attracting and retaining outstanding talent, and motivating and engaging employees to be the best in the business.

Benefits

• Competitive pay based on your experience
• Excellent benefits including – Medical, Dental, Vision, and Accident Insurance, Short-Term Disability, Life Insurance, 401K with generous match...
• Progressive Paid Time Off and Paid Holidays
• Opportunities to grow – We love to promote within and have excellent training programs available to prepare you on-the-job and for your future with us.

Job Function

The Service Manager will manage service operations within the dealership to ensure customer satisfaction and maximize return on investment by optimizing service department processes. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and assists with the development of department personnel.

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform the

• Lead and enforce service department processes to ensure customer satisfaction and operational excellence.
• Own department performance, budgets, and goals aligned with company objectives.
• Execute service marketing plans and coordinate customer events, clinics, and field days.
• Oversee warranty and product program claims to ensure timely submission and maximum recovery.
• Schedule, assign, and manage workloads based on technician skill sets and capacity.
• Review work orders for accuracy, completeness, and proper billing.
• Train, develop, and evaluate service personnel; ensure training compliance and certifications.
• Manage fleet, tools, equipment, inventory, and shop organization.
• Maintain safety, cleanliness, and compliance with DOT and regulatory standards.
• Stay current on John Deere and competitive products.

Requirements

• 3+ years of experience working in a service department; demonstrated experience consistently meeting performance metrics preferred
• Experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred
• Experience operating vehicles, tools, and equipment for diagnostic purposes
• Experience with off road, construction, lawn, or other AG heavy equipment
• Valid Drivers License and a safe driving record

Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws.