Service Manager

Colonial Group; Berlin (CT); On-site; USD 70,000 - 90,000; Full time

Job summary

Alta Equipment Company in Berlin, CT is seeking a Service Manager to lead the service department at the Berlin, CT location. The role focuses on supervising operations, improving customer and employee relations, and driving department performance.

You will review data, process work orders and invoices, oversee training and payroll accuracy, and coordinate parts purchases while ensuring safety and reliability.

Qualifications

• 4–6 years of management experience preferred.
• Strong mechanical aptitude and problem-solving abilities.
• Excellent written and verbal communication skills.
• Good customer relations and people skills.
• Ability to successfully manage others.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Ability to read and interpret safety rules and procedures.
• Strong math and analytical abilities.

Responsibilities

• Supervise the service department operations.
• Foster positive customer and employee relations.
• Review and analyze department data to meet sales and profit goals.
• Process and review work orders, invoicing, and quotes.
• Monitor employee training progress.
• Oversee payroll entry and accuracy audits.
• Coordinate purchase orders and parts procurement.
• Monitor work in progress and service vehicle condition.
• Apply Alta's guiding principles daily.
• Perform other duties as assigned.
• Maintain consistent, reliable attendance.

Skills

Management experience

Mechanical aptitude

Communication skills

Customer relations

People management

Computer skills

Language skills

Reasoning ability

Mathematical skills

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Alta Equipment Company is seeking a Service Manager to run Our Berlin, CT location. The primary responsibilities of the position consist of, but are not limited to:

• Supervise the operation of the service department
• Foster a positive customer and employee relations atmosphere
• Review & analyze department data meet sales and profit goals
• Process and review work orders, invoicing and customer quotes
• Monitor employee training progress
• Oversee payroll entry and audit for accuracy
• Purchase order acquisition and coordination
• Monitor work in progress
• Responsible for condition of service vehicles and facility
• Incorporates Alta's Guiding Principles into daily activities
• Performs other duties as assigned
• Consistent, regular, and reliable attendance including being ready for work at the designated start time

Desired Skills and Qualifications:

• 4-6 years of previous management experience preferred
• Good mechanical aptitude
• Excellent written and verbal communication skills
• Good customer relations and people skills
• Ability to successfully manage others
• Computer Skills - Microsoft Word, Excel, and Outlook
• Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Reasoning Ability - High: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Mathematical Skills - Intermediate: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Physical Demands/Work Environment:

• Physical/Sensory Functions: Regularly will talk/hear; Frequently will stand, sit, use hands, reach with hands and arms; Occasionally will walk, climb or balance, stoop, kneel, crouch or crawl. taste/smell
• Lift and/or Move Functions: Frequently will lift up to 10 pounds; Occasionally will lift up to 100 pounds
• Work Environment: Occasionally will work near moving mechanical parts, fumes or airborne particles, outdoor weather conditions, toxic or caustic chemicals, risk of electrical shock, wet or humid conditions (non-weather)