Heavy Equipment Service Manager

Titan Machinery, Inc.; Rexburg (ID); On-site; USD 39,000 - 59,000; Full time

Benefits offered by this job

Health and Dental Coverage

HSA contributions

8 Paid Holidays

Competitive PTO

401(k) with company matching

Pregnancy-Related Leave

Life Insurance

Short-term disability

Uniforms provided

Performance-based incentives

Volunteer hours

Job summary

Titan Machinery, Inc. is seeking a Service Manager to lead store service operations, overseeing all service workflows and driving customer satisfaction with a focus on safety and efficiency.

You will manage schedules, mentor technicians, ensure accurate records, and maintain compliance with environmental and safety standards while delivering reliable heavy equipment service. This role offers growth opportunities in a fast-paced, mission-driven dealership environment and requires strong

Qualifications

• 2+ years' related experience and/or related military experience, or related education/training (degree, certificate, etc)
• Ability to travel up to 30% of the time and work flexible hours
• Ability to effectively lead and manage people

Responsibilities

• Financial and Performance Management: Understand key financial drivers, ensure the department meets or exceeds goals, market services to maintain a consistent income stream, and effectively manage workflows, including work schedules, employee schedules, and customer work orders
• Customer Interaction and Experience: Handle all customer inquiries and communications, from repair estimates to resolving complaints, and manage the service department's workflow to meet financial and operational goals
• Documentation and Communication: Supervise and schedule employees, market the service department to ensure a steady workflow, and ensure all service records, work orders, and documentation are maintained accurately, thoroughly, and in a timely manner
• Safety and Compliance: Uphold environmental, health, and safety regulations, and ensure all vehicles meet legal requirements

Skills

2+ years experience

Travel up to 30%

People leadership

Job description

Titan Machinery, Inc. is seeking a Service Manager to lead store service operations, overseeing all service workflows and driving customer satisfaction with a focus on safety and efficiency.

You will manage schedules, mentor technicians, ensure accurate records, and maintain compliance with environmental and safety standards while delivering reliable heavy equipment service. This role offers growth opportunities in a fast-paced, mission-driven dealership environment and requires strong