Service Operations Manager — Dock & Door

Jobot; Chicopee (MA); On-site; USD 85,000 - 110,000; Full time

Job summary

Jobot is seeking a Service Manager for Commercial Door & Dock Services in Chicopee, MA. You will lead and coach a team of service technicians, dispatch calls, and own customer issues from start to resolution while aligning with safety standards.

You’ll drive performance, labor KPIs, and inter-team coordination with parts, sales, and installation to ensure seamless service delivery and customer satisfaction in a fast-growing, people-first culture.

Qualifications

• Proven experience managing a service team.
• Strong knowledge of dock/door equipment and related systems.
• Excellent leadership and communication skills.

Responsibilities

• Lead, coach, and support service technicians to perform safe, high-quality work.
• Schedule and dispatch service calls for dock equipment and related systems.
• Act as the main point of contact for service-related customer issues and escalations.
• Ensure technicians have tools, training, and information needed to succeed.
• Monitor progress, labor hours, and KPIs to keep operations on track.
• Coordinate with parts, sales, and installation teams for seamless service delivery.
• Promote safety culture and OSHA/compliance.
• Conduct performance reviews and ongoing technician development.
• Step in to solve problems personally when plans derail.

Skills

Leadership

Team management

Dispatching

Customer service

Job description

Jobot is seeking a Service Manager for Commercial Door & Dock Services in Chicopee, MA. You will lead and coach a team of service technicians, dispatch calls, and own customer issues from start to resolution while aligning with safety standards.

You’ll drive performance, labor KPIs, and inter-team coordination with parts, sales, and installation to ensure seamless service delivery and customer satisfaction in a fast-growing, people-first culture.