Service Operations Leader — Doors & Dock

Galaxy Service Partners; Washington (District of Columbia); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Company vehicle

401(k) with company matching

Paid holidays and PTO

Job summary

Sylvester’s Dock & Door in Washington, DC Metro is seeking a hands-on leader to oversee the service department, coordinate jobs, support the team, and ensure customers are served from first call to final invoice.

You will mentor field technicians, collaborate with sales and ownership, drive quality and growth, recruit and onboard as the company scales, and uphold safety and accountability.

Qualifications

• 5+ years of experience in service, construction, trades, or a related industry.
• A natural leader who inspires others.
• Strong communicator across technicians, customers, and ownership.
• Highly organized with the ability to juggle multiple jobs and priorities.
• Fast learner who can adapt as the business evolves.
• Comfortable with materials ordering, job coordination, and service execution.
• A family-first leadership philosophy—treat your team with respect and integrity.

Responsibilities

• Oversee daily service department operations, including scheduling, dispatching, and job coordination.
• Support the sales team in quoting, planning, and executing commercial door and dock work.
• Order materials and manage parts inventory to keep jobs on track.
• Mentor and support field technicians, fostering accountability, safety, and quality.
• Serve as an escalation point for customer issues and resolve problems quickly.
• Track job progress, identify bottlenecks, and drive continuous improvement.
• Collaborate with ownership on department performance and growth initiatives.
• Help recruit, onboard, and develop team members as the company scales.

Skills

Leadership

Communication

Organization

Multitasking

Quick learner

Materials ordering

Mentoring

Job description

Sylvester’s Dock & Door in Washington, DC Metro is seeking a hands-on leader to oversee the service department, coordinate jobs, support the team, and ensure customers are served from first call to final invoice.

You will mentor field technicians, collaborate with sales and ownership, drive quality and growth, recruit and onboard as the company scales, and uphold safety and accountability.