Service Operations Leader — Doors & Dock

Jobot; Chesterland (OH); On-site; USD 85,000 - 110,000; Full time

Job summary

Jobot in the United States is seeking a Service Manager for Commercial Door & Dock Services. You will lead and coach a service team, schedule and dispatch calls for dock equipment, overhead doors, gates, and related systems, and serve as the main contact for service-related issues.

This role emphasizes safety, KPI monitoring, cross-functional coordination with parts, sales, and installation teams, and a path toward branch leadership. Competitive pay from 85k to 110k plus benefits.

Qualifications

• Proven experience managing a service team (dock & door, industrial equipment, construction, or similar trades preferred).
• Strong knowledge of overhead doors, dock levelers, dock seals/shelters, gates, or related mechanical systems.
• Excellent leadership and communication skills — you know how to motivate people and hold them accountable.
• Valid driver's license with a clean driving record.

Responsibilities

• Lead, coach, and support service technicians to perform safe, efficient, high-quality work.
• Schedule and dispatch service calls for dock equipment, overhead doors, gates, and related systems.
• Act as the main point of contact for service-related customer issues and escalations.
• Ensure technicians have the tools, training, and information needed to succeed.
• Monitor job progress, labor hours, and service KPIs to keep operations on track.
• Coordinate with parts, sales, and installation teams to ensure seamless service delivery.
• Promote a strong safety culture and ensure OSHA and company compliance.
• Conduct performance reviews, training, and ongoing technician development.
• Jump in and solve problems personally when things don't go as planned — because they won't always.

Skills

Leadership

Team coaching

Dispatch scheduling

Customer escalation handling

Communication skills

Tools

NetSuite

Job description

Jobot in the United States is seeking a Service Manager for Commercial Door & Dock Services. You will lead and coach a service team, schedule and dispatch calls for dock equipment, overhead doors, gates, and related systems, and serve as the main contact for service-related issues.

This role emphasizes safety, KPI monitoring, cross-functional coordination with parts, sales, and installation teams, and a path toward branch leadership. Competitive pay from 85k to 110k plus benefits.