Service Manager: Dock & Door Operations Lead

Jobot; West Springfield (MA); On-site; USD 85,000 - 110,000; Full time

Job summary

Jobot is seeking a Service Manager in Massachusetts to lead dock and door service teams, coordinating dispatch, field technicians, and parts. You’ll own the department, schedule calls, mentor technicians, and ensure safe, high-quality work while meeting KPIs.

You’ll engage with customers to resolve escalations, partner with sales and installation teams, and report to leadership. The role offers ownership, growth opportunities, and a culture that values teamwork, accountability, and safety

Qualifications

• Proven experience leading a service team.
• Strong leadership and accountability.
• Excellent communication skills and customer focus.

Responsibilities

• Lead, coach, and support service technicians to perform safe, high-quality work.
• Schedule and dispatch service calls for dock equipment, overhead doors, gates, and related systems.
• Act as the main point of contact for service-related customer issues and escalations.
• Ensure technicians have the tools, training, and information needed to succeed.
• Monitor job progress, labor hours, and service KPIs to keep operations on track.
• Coordinate with parts, sales, and installation teams to ensure seamless service delivery.
• Promote a strong safety culture and ensure OSHA and company compliance.
• Conduct performance reviews, training, and ongoing technician development.
• Jump in and solve problems personally when things don’t go as planned.

Skills

Leadership

Team management

Communication

Driver's license

Job description

Jobot is seeking a Service Manager in Massachusetts to lead dock and door service teams, coordinating dispatch, field technicians, and parts. You’ll own the department, schedule calls, mentor technicians, and ensure safe, high-quality work while meeting KPIs.

You’ll engage with customers to resolve escalations, partner with sales and installation teams, and report to leadership. The role offers ownership, growth opportunities, and a culture that values teamwork, accountability, and safety