Service Manager — Dock & Door Solutions Lead

LeoForce; West Springfield (MA); On-site; USD 85,000 - 110,000; Full time

Job summary

LeoForce in West Springfield, MA seeks a Senior Service Department Leader to guide dispatch and field technicians, ensuring safe, high‑quality work and strong customer service. You’ll review dispatch boards, handle escalations, monitor KPIs, and coordinate with parts and sales for seamless delivery.

The role rewards ownership, coaching, and measurable improvements within a growing company. Join a fast‑growing overhead dock and door company that values teamwork, hands‑on leadership, and real

Qualifications

• Experience leading a service team in a similar trades environment.
• Strong knowledge of overhead doors, dock levelers, gates, and related systems.
• Excellent leadership and communication; able to motivate and hold teams accountable.
• Valid driver’s license with clean record.

Responsibilities

• Lead, coach, and support service technicians to perform safe, efficient, high-quality work.
• Schedule and dispatch service calls for dock equipment, overhead doors, gates, and related systems.
• Act as the main point of contact for service-related customer issues and escalations.
• Ensure technicians have the tools, training, and information needed to succeed.
• Monitor job progress, labor hours, and service KPIs to keep operations on track.
• Coordinate with parts, sales, and installation teams to ensure seamless service delivery.
• Promote a strong safety culture and ensure OSHA and company compliance.
• Conduct performance reviews, training, and ongoing technician development.
• Jump in and solve problems personally when things don’t go as planned.

Skills

People management

Leadership

Overhead door systems knowledge

Communication

Driver's license

Job description

LeoForce in West Springfield, MA seeks a Senior Service Department Leader to guide dispatch and field technicians, ensuring safe, high‑quality work and strong customer service. You’ll review dispatch boards, handle escalations, monitor KPIs, and coordinate with parts and sales for seamless delivery.

The role rewards ownership, coaching, and measurable improvements within a growing company. Join a fast‑growing overhead dock and door company that values teamwork, hands‑on leadership, and real